Business Confidential Now With Hanna Hasl-kelchner

Online ReviewsPositive online reviews and testimonials can help grow your business. But making the ask can feel salesy and pushy. Today’s guest, Alan Katz, is known in his industry as the King of Reviews and he has a system to help you crush it with online reviews.What You’ll Discover About Online Reviews (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT* Why you need online reviews for your business [2:11]* Knowing when to ask for online reviews [3:46]* How to properly ask for online reviews [5:26]* Why short URLs increase the likelihood of online reviews [9:47]* The most important phrase to use when asking for online reviews [11:05]* How best to deal with bad online reviews [12:45]* AND much more.Guest: Alan KatzAlan Katz may not be a household name to you – but in the wedding industry he’s known as the “King of Reviews. He has over 2000 online reviews and testimonials and dominates the market in his field.Alan is the owner of Great Officiants. Basically he marries people. He

Balanced LeadershipBalanced leadership may sound wonky, but it’s necessary if you want both stability and growth in your organization. That’s why I’m excited about today’s guest, Rocco Romanella, who is going to explain what it is, why you need it, and how to make balanced leaders really work for you.What You’ll Discover About Balanced Leadership (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT* The three elements of balanced leadership [2:08]* Why thinking like an owner is the cap stone of balanced leadership [3:55]* How thinking like an owner impact decision making [5:46]* The biggest balanced leadership challenge for small business [6:47]* The balanced leadership “aha moment” [8:36]* The Holy Grail of knowing who your customer is [12:14]* Where businesses often fail in achieving balanced leadership [14:34]* And MUCH more.Guest: Rocco RomanellaRocco Romanella, describes himself as a witty, Blue-Collar Guy who rose through the ranks at UPS to a senior level after starting there un

Hard-Driving LeadersHard-driving leaders experience tremendous levels of stress that can often lead to serious health problems, such as heart attacks. Sure, you’d like to get some relief. Nobody really wants hypertension and cardiovascular disease. But who has time to figure it all out?Well, my next guest, Prof. Peter Alexander did. He’s a recovering hard-driving leader himself who has some quick and easy stress relief tips for you.What You’ll Discover About Stress Relief for Hard-Driving Leaders (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT* How Prof. Pete decided to leave a successful career due to stress [2:16]* The 7-step Lighten Model for stress relief [6:00]* The Hawaiian stress technique to use when going into difficult situations [10:33]* How entrepreneurs can reduce stress to achieve their business dreams [14:17]* The all purpose stress reliever for hard-driving leaders [18:38]* The key take-away from Lighten Your Day [22:32]* And much MORE.Guest: Prof. Peter

HOLLYWOOD STRATEGYHollywood strategy is a more glamorous version of what every business needs to do – focus on where to play and how to win. But a cohesive plan can often elude us. Today’s guest is a Hollywood mega entrepreneur with an amazing story whose journey gives us a peek behind the curtain into his secrets for success.What You’ll Discover About Hollywood Strategy (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTFactors Namer considers in crafting his Hollywood strategy [3:35]The strategic value of flexible business structures [6:23]How Hollywood strategy can be applied to Main Street businesses [11:08]How change empowers new business opportunities [14:26]The personal habits that contribute to Namer’s Hollywood strategy [17:06]The time management component of Namer’s Hollywood strategy [23:42]And much MORE. Guest: Larry NamerLarry Namer’s entertainment and media credentials are pure platinum. He is an entertainment industry veteran with close to 50 ye

PAYROLL ISSUESPayroll issues can feel overwhelming for any small business and especially startups. Payroll is often the biggest recurring expense. It requires pin point accuracy and mistakes can be costly. Lucky for us my next guest, Charles Read, a certified public accountant and a U.S. Tax Court Practitioner will explain how to conquer the most common payroll issuesWhat You’ll Discover About Payroll Issues (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhat payroll issues need to be addressed in the hiring processHow an employee handbook can help lower unemployment taxesThe payroll issues regarding worker classificationHow a biweekly payroll simplifies and solves multiple payroll issuesRecordkeeping payroll issuesWhat to do when the Tax Man comes knockingHow to hire a payroll service equipped to properly handle your payroll issuesAnd much MOREGuest: Charles ReadCharles Read is an accomplished senior executive and entrepreneur with more than fifty years of financial leadership ex

SUCCESSFUL MARKETING CONTENTCreating successful marketing content, whether for online consumption or other media, is often an after thought for many time strapped entrepreneurs and small business owners and is often something that carries over from one to-do list to another. Today’s guest, Elizabeth Pampalone, is an expert marketer who says she can show us how to create an entire year of successful marketing content in just 5 days.What You’ll Discover About Successful Marketing Content (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe branding elements that can torpedo successful marketing content [1:48]How successful marketing content requires a website fully aligned with your brand [6:00]The easy way to make your website more interactive [8:04]How to naturally build search engine optimization (SEO) into your website for more successful marketing content [9:36]The blog post short cuts that let you create blog posts for the entire year [11:37]How social media can leverage success

UNMET BUSINESS EXPECTATIONSHave you ever been upset because of unmet business expectations? A business partner, customer, supplier or maybe an employee has let you down?I know I have.And according to my next guest, Ben Winter, we could be thinking about expectations all wrong. What You’ll Discover About Unmet Business Expectations (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhy we’re thinking about unmet business expectations wrong [03:01]The flowchart that offers a path to untangling our unmet business expectations [04:55]Why Ben’s flowchart offers a logical process for an emotional problem [07:01]Understanding where your expectations come from [08:00]The key to managing unmet business expectations [10:07]Why unmet business expectations persist [12:05]How to think about resolving unmet business expectations [13:25]How anger over unmet business expectations presents a personal growth opportunity [16:32]And MUCH more.Guest: Ben WinterBen Winter is a serial entrepreneur who

Business Confidential NowBusiness Confidential Now is the show that brings you fresh insights, tools, and straight talk to help you manage business issues hiding in plain view that matter to your bottom line.It’s hosted by Hanna Hasl-Kelchner, founder of Business M.O. and the Legal Leverage Academy.Even if you have one of those fancy MBAs, it’s impossible to have all the answers in business.Hanna knows this as a matter of fact because she HAS one of those fancy MBAs and even taught in a few top tier MBA programs. She’s also been a practicing business attorney who has seen first-hand what happens when things go south. That’s why she created this podcast.The show typically runs approximately 25 – 35 minutes and releases a new episode every Thursday.It’s usually an interview show with experts, authors and thought leaders who share their secrets for more success on a wide range of business topics. But, once in a while Hanna will put on her lawyer hat and feature some no-nonsense legal information.Join Hanna and s

ResilienceResilience is the capacity to recover quickly from difficulties. But when business circumstances, or life, dumps a truck load of lemons on you, it can be really hard to pick yourself up and move forward. That’s why I’m super excited about today’s guest, CJ Scarlet. She has overcome the trauma of physical assault and turned it into her super power as a serial entrepreneur. Now THAT’s resilience. It’s an amazing story of discipline, grit, and determination.What You’ll Discover About Resilience (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe most important personal habit that supports resilience. [2:58]CJ’s worst moment as an entrepreneur: when she needed resilience the most [5:24]How being self-aware and learning from the past enables resilience. [7:09]How the right community supports and nurtures resilience. [7:53]How having a trusted sounding board, a mentor, a coach, promotes resilience. [9:08]How maintaining harmony is better than balance in creating more resilience

Social Media MarketingSocial media marketing has often been portrayed as the road to riches, a way to make millions while you sleep. But once you dive in you quickly realize it’s not as easy as it looks. Today’s guest, Johnna Londen and her business partner Valerie Jennings say they have some tips to help you get better social media marketing results.What You’ll Discover About Social Media Marketing (highlights & transcript):CLICK HERE FOR AUDIO TRANSCRIPT* Does social media marketing really let you make millions while you sleep? [2:03]* What you can reasonably expect from social media marketing. [3:27]* How to determine which social media platform is best for your business. [6:08]* How to establish your social media marketing posting schedule. [7:32]* Common social media marketing mistakes. [10:28]* 3 keys to better social media marketing results. [12:30]* How to find the right virtual assistant for your business. [15:26]* And much MORE.Guest: Johnna LondenJohnna Londen (on the left) is co-founder of&nbs

Difficult ConversationsDifficult conversations can be relationship deal breakers especially at work where it could cost you a valuable customer or your job. So what do you say when you can’t say anything nice but you can’t exactly follow Mom’s advice and say nothing? My next guest, Sarita Maybin has some suggestions for you.What You’ll Discover About Difficult Conversations:CLICK HERE FOR AUDIO TRANSCRIPT* How to decide whether it’s worth confronting someone and have the difficult conversation. [3:09]* 3 factors that influence the best way to have that difficult conversation. [4:50]* How to respond when someone is having a difficult conversation with YOU. [8:14]* How not to get defensive during a difficult conversation. [11:32]* That there are more than two extreme responses when managing conflicts. [14:52]* The power of seeking to understand instead of blowing up. [19:30]* How conflict and difficult conversations are inevitable. [20:32] Guest: Sarita MaybinSarita Maybi

Behavioral Issues in the WorkplaceBehavioral issues in the workplace are often a case of good people behaving badly and if you think you’ve got it bad where you work, wait until you hear today’s guest. Cornelia Gamlem is a human resources veteran who has co-authored, They Did What? Tales From the Workplace. It’s the book every HR professional threatens to write about the unbelievable situations they wrestle with every week in the process of managing employee relations.What You’ll Discover About Behavioral Issues in the Workplace (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT* How the “creative nonfiction” book They Did What? is based in facts. [1:50]* How effectively dealing with behavioral issues in the workplace is a function of experience. [5:30]* Why dealing with behavioral issues in the workplace is requires judgment calls. [11:24]* The most common themes and patterns of behavioral issues in the workplace. [15:11]* The leadership challenges of human

Nobody expects workplace violence to happen where they work. But when the extraordinary happens to ordinary people like you and me it rattles your sense of safety. As a responsible business leader and manager, it makes you wonder what if anything you could have done to prevent the unthinkable from happening where you work. That’s why I’m excited to welcome my next guest, a workplace violence prevention expert, who says most businesses are thinking about this explosive problem all wrong.What You’ll Discover About Workplace Violence Prevention (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT* What size a business needs to be before considering workplace violence prevention planning. [2:39]* The “red flags” managers should keep on their radar screen to anticipate and mitigate workplace violence. [4:35]* Why the term workplace violence includes much more than going “postal.” [2:49]* How employees’ home life spills into work life and impacts workplace violence. [7:43]* Steps small

Workforce Ready SkillsWorkforce ready skills are something every business wants and needs – the ability of employees to hit the ground running as new hires and the ability to anticipate problems and quickly solve them before they hit the fan. But what’s the best way to bring such competencies onboard? Today’s guest shares what often goes wrong with during the interview process, the types of questions that can lead to unwanted information, what to ask instead, and how to improve it your interviewing skills with free resources that are readily available.What You’ll Discover About Workforce Ready Skills (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhat are workforce ready skills. [1:45]How workforce ready skills impact growth, especially for small businesses. [2:30]How the interview process often doesn’t uncover whether a person is fit for the job. [3:08]How the interview process gets biased. [4:36]Two questions to avoid when interviewing job candidates. [5:30]How to objectively re

Zoom PresentationsZoom presentations and other forms of video enabled conference calling can feel a bit intimidating when you’re the one on camera trying to present yourself professionally. So how do you make yourself camera ready? Today’s guest, media expert and former TV producer Jess Todtfeld offers timely Zoom presentation tips to help you put your best foot forward.What You’ll Discover About Zoom Presentations (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTHow to select a background that conveys a professional image. [3:14]Why the standard selfie camera angle is not ideal. [7:24]The 3 factors to focus on when doing a Zoom presentation. [10:03]The one factor that turns people off more than any other. [8:33]When it’s worth investing in additional lighting for a Zoom presentation. [13:22]When the magic of makeup makes sense for Zoom. [15:20]How body language can impact your Zoom presentation. [19:20]The biggest mistakes people make on video conferencing calls. [21:23]And much mo

LEADERSHIP TRAPSCONGRATULATIONS – you’re a manager now.If you secretly feel like the cat who finally caught the mouse and are not quite sure how to avoid common management leadership traps, you’re not alone. Today’s guest, HR pro Barbara Mitchell has years of experience helping new and seasoned managers side-step leadership traps and can help you maximize your impact and influence as well as build trust and and high performance teams.What You’ll Learn About Leadership Traps (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe 2 biggest challenges new managers face. [2:44]Why thinking your positional power means you have all the answers is a huge leadership trap. [3:57]The 3 management behaviors that are leadership traps. [3:59]How employee engagement starts well before you hire someone. [6:45]Why onboarding employees is not solely an HR department responsibility. [8:10]What to do when you feel your job is threatened by a super star who reports to you. [10:16]An easy way to side-step

CUSTOMER SERVICE CULTURECustomer service skills can feel like a lost art especially when you call a business and you can’t reach anyone with a pulse, or when you do have some person to person contact and the employee acts like they’re doing you a favor. It’s a frustrating customer experience and one that ultimately hurts a company’s reputation and bottom line.How can you keep such disasters from happening in your business, or reverse course if such complacency has already set in? Today’s customer service and experience expert Shep Hyken has some answers and explains how to create a customer service culture you can be genuinely proud to tell your grandkids about.What You’ll Discover About Customer Service Culture (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe customer service standard people expect regardless of how big or small your business is. [3:01]The one customer experience that can bulletproof you from your competitors if you do it right. [5:30]Why your business needs a

LOGO DESIGNYour logo design can provide instant name and product recognition for your business. It’s a very important part of your brand, your marketing and your business strategy. That’s why figuring out what’s truly important in a logo design is so essential to your business growth and prosperity. Today’s guest shares what non-artists need to know about logo design to increase the marketing value of their logo investment.What You’ll Discover About Logo Design (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTHow to know if a particular logo design is right for you. [2:43]Why knowing how and where your logo will be used is critically important. [3:35]The 3 logo design elements you need to know. [5:10]How image color and resolution impact your branding. [7:24]Why the cut rate logo designs are not always the cheapest branding solution. [17:22]The 3 logo design files you should ask for and why you need them. [16:37]Tips for selecting a graphic designer. [26:16]And much more.Guest: Abby Gree

Professional GrowthProfessional growth may sound like accumulating notches on a belt – bigger title, more money, more responsibility, maybe even your own business. But professional growth is so much more than a resume check list of accomplishments. Successfully moving from a contributor role to a leadership role requires new ways of thinking and new ways of doing things. Brian Alvo, Founder of NextGen Center is preparing aspiring business leaders and entrepreneurs for the next step on their career ladder by showing them how to successfully navigate their professional growth.What You’ll Discover About Professional Growth (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhat the key difference is between a manager and a leader.The biggest leadership challenge for entrepreneursWhy there is no silver bullet solution to business leadership.The professional growth necessary for managers to transition into leadership.The professional growth challenges of a family business.How to

Judgment RecoveryJudgment recovery is not as easy as asking “show me the money” after you win a lawsuit. Getting a judgment in a court of law gets you a piece of paper and the right to now go and collect on it. It doesn’t mean you’ll necessarily be successful AND if you’re not successful if feels like getting victimized all over again.So if you want to know how to actually recover what’s rightfully owed to you, you’re going to love today’s guest. He’s the nation’s leading financial forensic expert and he’ll explain what you need to do to successfully enforce and recover a legal judgement in the United States.What You’ll Discover About Judgment Recovery (highlights and transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhy building a better relationship with the local sheriff’s department is a smart idea. [3:04]Why deposing the debtor immediately after the verdict isn’t the smartest thing to do. [10:58]How to avoid the debtor’s delays and stall tactics. [15:17]The financial forensic research you ne