Sinopsis
User experience, service design, customer experience and related conferences.
Episodios
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Taking a half-done car, driving it at breakneck speed, and completing the assembly at the same time
04/12/2019 Duración: 48minUXAUS2019 Day 2- Yoel Sumitro Taking a half-done car, driving it at breakneck speed, and completing the assembly at the same time is the 134 design talents from Bukalapak product design team’s lived reality. Seems impossible! But the team has done just that: going from scrappy underdogs to thought leaders within the company in a matter of one year, all while continuing to output market-leading products despite significant obstacles like an education system in Indonesia that doesn’t yet have a sufficient focus on design. How was this accomplished? By leveraging design thinking and applying it to the problems we faced! Following the phases from empathising and identifying through to prototyping and testing, we created lasting structural solutions to key challenges such as designer burnout, encouraging critical feedback, closing the skills gap, optimising value-add activities, and ensuring employee growth and happiness. In this presentation we’ll walk you through our story, how we faced these challenges, the sol
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Trip O'Dell-Synthetic Intimacy
04/12/2019 Duración: 37minUXAUS2019 Day 1 Amazon's Alexa is popular... very popular. In fact, in 2017 Alexa rejected more than 1 million marriage proposals, a 400% increase over the prior year. From Pygmalion to Pinocchio we humans are wired to convert things into people. Let's step back from the AI hype, lay down on the couch, and ask some tough questions... "tell me about your smart speaker...”.
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Tim Kariotis- Laws to Norms – How Privacy can Influence Design
04/12/2019 Duración: 35minUXAUS2019 Day 2 Nearly every day we hear of new privacy concerns related to technology. The implementation of the General Data Protection Regulation in Europe has brought the idea of Privacy By Design to the forefront of many designer's minds. Traditionally privacy has been defined as control, with greater control seen as a good thing. However, the traditional view of privacy as control may prove limiting in a society driven by data. This talk will go on a journey through the many dimensions of privacy, from the legal view of privacy to the norms and values that drive decision-making around privacy. Using examples from health care, and using My Health Record as a case study, we will explore how we can go beyond privacy as control.
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Tea Uglow- Designing around the brain.
04/12/2019 Duración: 47minUXAUS2019 Day 2 How Experience Design [xD] is the new everything. Tea Uglow spent 15 years designing experiments for digital experiences in 'real' reality at Google's Creative Lab - often with cultural orgs like the Royal Ballet, PunchDrunk, NASA, SBS, Penguin, and British Museum. Tea explains how our own cognition of reality is becoming more important as we move past the era of mobile UX and into a world where our interaction with information starts as we walk through the door. the human brain is the cleverest machine we have understanding sensory patterns and cognitive filters how ML erases the weird and the wonderful how to work with culture as a sandbox. “UX spent 30 years designing X as a function limited by form. Now, form is ‘reality’, we get to redefine the whole relationship. Ideally, human-first.” Breaks down as using computers to enhance not replace our abilities: orientation in space (the importance of ears) xD & aperture effects (why dramaturgy matters) confronting AI bias at a Design level (
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Sarah Stokes- Be aware: Cognitive Bias Alert!
04/12/2019 Duración: 11minUXAUS2019 Day 1 Our brains create shortcuts when we make decisions and choices. This can have an impact on any phase of the design process, from research to experience design. This short talk highlights some of the key cognitive biases and ways to mitigate their influence.
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Pilar Esteban-Relearning to communicate
04/12/2019 Duración: 09minUXAUS2019 Day 2 When I came to Australia 4 years ago speaking no English at all, I had to start from scratch as a designer. Learning to communicate again taught me a few lessons about humans, design and inclusion that I was not expecting.
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Phillip Hunter- Strategies for Conversational Product Experiences
04/12/2019 Duración: 44minUXAUS2019 Day 2 Over the long-term, conversation-driven products are on a trajectory to be more disruptive than mobile products, in ways both good and perhaps not so good. Conversation is a key marker of how we identify humanness, and technology is beginning to be capable of mimicking it. For our part as designers, how do the product approaches need to evolve and guide the innovations we need? Phillip will break down the anatomies of conversational products and interfaces - outlining the design opportunities we have and how to aim for success that includes both people and business.
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Phil Delalande- Break the rules
04/12/2019 Duración: 19minUXAUS2019 Day 1 Thank God for rules. Without the Web Content Accessibility Guidelines, the web would be an even messier place. Whether designing services or digital products, we are faced daily with different layers of rules coming from industry regulations, frameworks, legal teams, partners, vendors, the conveniently called "requirements" and sometimes our very selves. Looking at concrete examples from 5 areas of design, we will ask ourselves why, when and how rules should be questioned in product strategy, ways of working, UX methods, interface design as well as in the product delivery cycle. Time to bust the famous "We've always done it that way".
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Pete Johnson- From sunset to sunrise. How Australia Post is empowering ecommerce
04/12/2019 Duración: 42minUXAUS2019 Day 1 From sunset to sunrise. How Australia Post is empowering e-commerce by sunsetting legacy systems to create a bright future for parcel sending. Get the low-down on how Australia Post has empowered e-commerce through the creation of a single online parcel sending application, designed to replace 20 complex legacy systems. Despite challenges and compromises, the team delivered a seamless, satisfying experience for Australia Post merchants, providing genuine benefits to business and operations. Hear direct from the Product Manager about what worked, what didn’t and what the team would do differently next time. The presentation will focus on dealing with complex businesses, products and systems with key insights into research, influencing the business, finding opportunities and thriving in a dynamic industry where the inconsistency is the only constant. You’ll walk away with strategic tips and tricks including understanding your organisation, selling better, stepping up in your role and the peri
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Natasha Ballantyne & Chloe Hampton-Designing WITH, not for, vulnerable customers
04/12/2019 Duración: 43minUXAUS2019 Day 2 As Australians, we are experiencing a growing scale of vulnerability in Australia and have a big trust problem. Organisations are working to rebuild ethical and transparent services that are customer first. We, as designers, are more often than not designing for vulnerable customers and know someone that has experienced trauma in our lives. This talk will provide attendees with insights, tools and techniques for how to design with, not for, vulnerable customers with lived experience of trauma and disability. We will cover two key topics: 1. It’s one thing to identify vulnerable customers, but we need to know how and when is appropriate to act. 2. Co-designing with customers who have lived experience is a human right, yet emotionally complex. Based on personal experiences, throughout this talk, we will also be honest about the importance of self-care when dealing with the “dark side” of human centred design given the subject matter.
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Nadine Raydan- The NextStep story: Young people, digital self-help and better mental health outcomes
04/12/2019 Duración: 21minUXAUS 2019 Day 1 Guide me, but don’t tell me what to do. This is what we hear from young people. NextStep is a free ReachOut product designed to help 18-25 year old’s going through a tough time. The web app helps young people identify their challenge, narrow down to a single area of focus and generate a recommendation to take a next step that is personal enough to be meaningful in times of distress. The internet affords young people significant opportunities to be self-directed, which can be beneficial for bypassing stigma, financial barriers and even literacy barriers associated with mental health challenges. But the internet can be an overwhelming place to be, and so are our minds when we’re in moderate or high distress. Additionally, when a young person is questioning something’s wrong, but I’m not sure what they often don’t know what they are looking for online, and want to be guided to appropriate resources they can access anonymously. This talk focuses on how we reconcile the polarity of building a di
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Myka Hecht-Wendt- Brain Maps
04/12/2019 Duración: 12minUXAUS2019 Day 1 An exploration of how our brains are forming patterns in the real world and the cross over they have into our digital products. We’ll look at real examples of how an individuals' motivations, emotions, and stories related to their experience in achieving a particular goal online. How the focus and diffuse modes of thinking can help organisations realise weaknesses and gaps between a persons' perceptions and motivations vs. the business and design requirements. Benefits include an in-depth understanding of the way we support people - not just ‘users' and adapt existing products, services, or processes to particular behavioural situations.
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Mayuresh Patole- Learnings from teaching business to designers and vice versa
04/12/2019 Duración: 06minUXAUS2019 Day 1 What happens when you try to upskill designers in business basics and business leaders in design thinking? Is it possible? Does it work? Join me on my journey where I share my learnings from this experiment.
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Matt Fenwick- Content as service
04/12/2019 Duración: 08minUXAUS2019 Day 2 Can’t we just publish stuff? No. No, you can’t. Find out why pumping out content is so damn appealing — and how we can prise clients fingers off the button that says publish. It’s easy, it’s reassuring, and we need to do better. This is the start of a conversation about ways of reframing how we deliver content, shifting client’s thinking to a more user-centred model, and prising their fingers off the button that says ‘publish.’
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Artin Von Lupin- The Lorem Ipsum of data visualisation: How to design data-driven wireframes
04/12/2019 Duración: 23minUXAUS2019 Day 1 Having to put charts into wireframes can be cumbersome. If you ever had to design a dashboard or a report you might have faced challenges such as: what data to show and how to define useful metrics; how to best communicate your low level ideas with clients; what tools to use to create charts; whether to design in low or high fidelity; how to maintain a consistent visual style; or when and how to incorporate real and fake data. There are indeed many ways to go here. Approaches include creating charts within your favourite wireframe environment; using hand drawn sketches as placeholders, importing visuals created with tools such as Excel, or building a prototype using code. It all gets more complicated when you go beyond your usual line and bar chart and enter the realm of designing for highly bespoke and interactive exploratory interfaces. As UX designer at a data visualisation studio, Martin is constantly working with data-driven wireframes. In this presentation, he will shed light onto po
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Liz Jackson- Engaging in disability as a creative practice
04/12/2019 Duración: 34minLiz Jackson- Engaging in disability as a creative practice by UX Australia
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Kristy Sachse- DesignOps - How to get ideas out faster
04/12/2019 Duración: 10minUXAUS2019 Day 2 In this talk, I will be discussing how Designers and Developers can work together to get ideas into their customer's hands as quickly as possible so that they can be used, measured and improved. Product testing will let you know if your customers 'can' use your product, but it will not tell you if they 'will' use your product. These two things are very different. We need to get ideas out quickly and start monitoring and measuring the outcomes. Techniques like 'Dual Track Delivery' and 'Designing your backlog' can help multi-capability teams get ideas into the live environment quickly and I will be discussing how they work and the risks you need to be aware of.
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Kate O'Neill- The Design of Meaning for the Future of Humanity
04/12/2019 Duración: 01h01minUXAUS2019 Day 2 With interactive experiences increasingly becoming automated, algorithmically optimized, and driven by artificial intelligence, how do we ensure that we don't accidentally create absurd, out-of-proportion, or even harmful interactions? How can we ensure, in other words, that the experiences we create for humans are as meaningful as possible? As Kate O'Neill, author of Tech Humanist, points out, it's critically important that we do what we can to make our work matter, because our every design decision has a chance of reaching massive scale. Kate will examine how to bring meaning to even the smallest design decisions, to every interaction and every system, and ultimately, through this focus, how to bring more meaning to our work.
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Justin Cheong- How to sketch a UX article
04/12/2019 Duración: 08minUXAUS2019 Day 2 How would you illustrate the concept of ‘culture design’? What about ‘designing at scale’, ‘disability design’ or ‘UX journalism’? Over the past year, Justin Cheong has sketched over 60+ header illustrations for Adobe’s Thinking Design blog, a place of stories and interviews with leading design practitioners and pioneers including Liz Jackson, Joe Macleod, Mike Monteiro and Don Norman. The job seems simple: Read an article, then produce an illustration. But is it really that straightforward? Join Justin for a behind-the-scenes view into the process of editorial illustration.