Ux Australia Audio (from 2015)

UXAUS2019 Day 1 The Victorian Mental Health Tribunal deals with people in the midst of profound crisis. The Tribunal wants to lift participation rates in their hearings and processes because they know that it improves patient outcomes. But the patients at the centre of the hearings are suffering from severe mental illnesses. Further, they often being held, against their will and for their own protection, in locked wards, with little access to phones or technology. Our job was to understand the needs of patients then redesign the Tribunal website around these needs. We needed to establish an effective role for the website play in this context of a mental health crisis. Our talk focuses on how we conducted a human-centric design process given the special context surrounding those with profound mental illness: How to recruit for such a sensitive demographic How to compassionately interview this demographic and their families How to observe Tribunal hearings and the interactions between patients, their

UXAUS2019 Day 2 The ills of consumption have a common source - endings. We design rich, emotional and meaningful experiences to onboard the consumer to a product or service. But, in contrast, the off-boarding of a consumer experience is barren of emotion and meaning. Researching this theme over the last few years revealed a far more profound story. Its origins deep in hundreds of years of social history, with closer ties to religion and death than to business. This presentation takes the audience through a remarkable story of why consumer endings have been distanced in the customer lifecycle, and why endings have the potential to be a business differentiator of the future. The talk will reveal how shards of the consumer experience break lacking a coherent ending. It will provide examples of how this can be avoided and the improvements designers can make. Techniques and approaches will be shared that aid discussion, design and delivery of endings for consumer experiences.

Ivy Hornibrook- So you want to be a Product Manager? by UX Australia

UXAUS2019 Day 1- Harry Mann, Sophie Goodman, Grace Turtle Polifroni & Mitch Cullen Are we truly designing experiences that meet our user’s needs? Recently, many digital experiences have been held to account for negatively impacting the people they are designed to serve. Optimising for engagement has created addictive, unhealthy behaviours, conversion optimisation has in some cases resulted in ‘dark patterns’ which seek to deceive users and digital automation now threatens people’s livelihoods. Leading technology companies must now confront the implications of the products and services they create on people and society, and many are introducing tools to improve the wellbeing of their users. But there is still a long way to go. We believe ethical design is critical to our ongoing success as UX practitioners. We are positioned to influence decision makers in regards to future experiences and measures of success. Our challenge is to shape our design approach in a way which optimises the wellbeing of the end

UXAUS2019 Day 1 Bite-sized activism for STREAT! Helping reduce our environmental footprint collectively How do you massage small, discrete chunks of volunteer time into a program that creates something bigger than the sum parts? That’s the question we asked ourselves when we set up a Human Centred Design (HCD) community volunteer framework to support STREAT’s Planet Plan knowing that many people want to volunteer time to something that serves a higher purpose but has limited time available to commit. STREAT is a hospitality-based social enterprise that provides supported vocational training and holistic personal support to young people aged 16-24 who really need a hand. While we are working on maximising our social footprint we’re also working hard to minimise our environmental footprint as part of an ambitious Planet Plan! In this talk, we’ll share our “bite sized” volunteer framework and how we’ve been applying it to formalise a Planet Plan and for the first time to help solve a challenge: How to recycl

UXAUS2019 Day 1 Optimal content experience is essential for optimal user experience. Over 15 years as a content strategist, Elle Geraghty has identified seven core problems that prevent organisations from nailing their content experience. In this talk, you will hear what those problems are, with concrete examples of how you can start to tackle them. Content, including text, photographs, videos, infographics, illustrations and voice scripts, are the core of any digital experience. Learn how to get them right.

UXAUS2019 Day 2 Ever wonder why you find yourself procrastinating and not staying focused? Why you lose interest in projects quickly? There is a perfectly good reason for this and it can be explained by the failure cycle. We’ve all experienced it - one week you’re all excited about a new idea or project and then the next your motivation and enthusiasm have disappeared. In this short talk we will explore why this happens and how you can overcome it. You’ll walk away from this talk with: 1. An introduction to the failure cycle and why it happens 2. An understanding of how the failure cycle may appear in your life 3. A way to overcome the failure cycle in your life

UXAUS2019 Day 1 Think of a hammer. Think of a steam shovel. Think of a computer. Each of these is a tool a person can use to get things done. But using a tool isn’t the only way to do things. In the age of narrow artificial intelligence, we can hand things off to an agent and have it do the thing. Designing a tool for you to use is really different than designing the AI that does the work for you. And if you only know how to design hammers or even just computers, well, you’re behind. Come hear Chris Noessel introduce these new kinds of technologies, discuss what they can mean for your users, and share the models by which you can design for them. Catch up…to agentive tech.

UXAUS2019 D2 Design and designers should be able to make sense of change and direct their skills and knowledge to create multiple alternative futures. In order to design futures-focused products and services in a continuously changing world, designers need some understanding of futures thinking. In this presentation, you will get an introduction to futures thinking and learn deeply how the decisions you make affect the worlds we will experience in years to come. You’ll be challenged to consider how you make a difference today and the kind of legacy you leave for future generations.

UXAUS2019 Day 1 Big Tech, with its billion-dollar unicorns, has robbed us of the potential of the Internet. Fueled by the extreme shortsightedness and greed of venture capital and startups, the utopic vision of a decentralised and democratic commons has morphed into the dystopic autocracy of Silicon Valley panopticons that we call surveillance capitalism. This status quo violates our human rights, threatens our democracies, and casts doubt on the integrity of personhood itself. Aral Balkan is a designer and programmer who has been making things with computers for the past 35 years. He’s spent the last five of those working on the problem of technologically regulating the abuses of surveillance capitalism as well as designing freedom-respecting alternatives to it. In this talk, he presents his latest thinking on how we can create alternatives to surveillance capitalism that cannot be co-opted. His suggestion is simple: Think small.

UXAUS2019 Day 1 The Australian Government’s Digital Service Standard is not just for improving citizen experiences. It can also be applied to internal service delivery, increasing productivity and engagement among public sector workforces. Learn about how we applied the Digital Service Standard to transform the staff experience using human resource systems.

UXAUS2019 DAY 1 AI-generated and mixed realities are blurring the boundaries of “truth” and challenging how we value it. Synthetic Realities have reached new heights of sophistication, sparking controversy, and also fascination, about its creative possibilities. Customers will increasingly expect brands to meet them halfway to supplement the realities they desire. Next, they will expect reality to adapt to them in real time without any conscious request. And the role of designers will be to set the stage on which these experiences happen, often curating AI systems rather than designing themselves. UX practitioners face the double task of designing the interfaces to these new products, tools and services as well as seeing design for digital disrupted as radically as the invention of Photoshop and desktop publishing did three decades ago. If anyone can summon up an entirely generated image or an interface just by speaking its description, what is the future role of the designer? The mixture of fear and f

UXAUS2019 DAY 1 It started with “how can we get our participants more engaged?” and in the process of throwing out ideas, we landed on a board game. And something exciting happened. Come along to hear about how you can use simple game elements to drive more creativity and fun in your ideation sessions – for better solutions!

Steve Portigal - Stop Solving Problems by UX Australia

D1 - R2 - S3 10 Min Talk 1 by UX Australia

D1 - R2 - S3 10 Min Talk 3 by UX Australia

D1 - R2 - S3 10 Min Talk 2 by UX Australia

Catherine Hills - Design Systems by UX Australia

Molly Lafferty - TV Is Dead by UX Australia

10 Minute Talk 2 by UX Australia