The Delivering Wow Dental Podcast

Have you ever worried about what would happen to your dental practice if you were unable to work? Jordan and Bryan Brenner wanted to create a safety net for dentists so that they would be protected in their time of need. So, they co-founded Dental Safety Net, a company that connects dentists to help support each other during difficult times. Dental Safety Net is a network of dentists and practitioners who are willing to go above and beyond for their fellow doctors. Their mission is to provide peace of mind for dentists and their families in times of need. If you have to unexpectedly stop working for whatever reason, Dental Safety Net has your back. They make sure that your business is protected as well as you and your family’s financial well-being. In this episode of Delivering WOW, I talk to Jordan and Bryan Brenner about their company and how they can help dentists when life takes an unexpected turn. In this episode, we discuss: How Bryan and Jordan launched Dental Safety Net What Dental Safety Net is and

As dental professionals, we all want to provide the best care possible for our patients. But, it’s not just about your capability and skill as a dentist. Delivering ‘WOW’ to patients starts with the front office team and making sure patients have a great experience from the moment they schedule an appointment to the moment they leave the practice. So, how can you make sure you’re delivering a WOW experience to each of your patients? Joining me on this episode of the Delivering WOW Podcast is Laura Hatch, the Chief Vision Officer at Front Office Rocks. Laura is committed to learning how to manage and empower team members. She is a Fellow of the American Association of Dental Office Managers, a national and international speaker for dental authorities like AADOM, Patterson, and Mid-Atlantic Dental Society, and has been recognized as one of DPR’s Top 25 Women in Dentistry for 2016. She and her team at Front Office Rocks help dental practices train their teams in a way that makes sense for them. They focus on pat

Are you thinking about creating a dental membership program for your patients? Dental membership programs can help dentists better-serve their patients. But, this type of dental membership can also help generate predictable recurring revenue for your practice and in this episode of Delivering WOW, you’ll find out how. I’m joined by the founder and CEO of BoomCloud, Jordon Comstock. BoomCloud is a dental membership software company that enables dentists to reduce dependence on dental insurance by creating an in-house membership program for their practice. They make it easy for dental practices to administer membership programs that generate recurring revenue, attract uninsured patients, retain patients and help increase case acceptance. In this episode, we discuss: How BoomCloud helps dental practices build dental membership programs How a dental membership program can help you to create and maintain an additional income stream for your practice The benefits of building a dental membership program Why pat

Patients who have periodontal disease often struggle the most between office visits, which is why I invited Tanya Dunlap, the Managing Director at Perio Protect LLC, onto this episode of the Delivering WOW Podcast to talk about their non-invasive trays. Perio Protect LLC use Perio Tray Therapy to give patients with periodontal disease an effective option with prescription tray delivery of a low concentration of hydrogen peroxide gel deep into periodontal pockets. Using this type of non-invasive tray therapy delivers treatment deep below the gum line, helping patients achieve much healthier gums. Tanya joins me for a highly educational discussion about tray therapy, how you can help patients get healthier gums and how you can implement this type of treatment in your own dental practice. In this episode, we discuss: How Perio Protect helps patients get healthier What type of patients would really benefit from Perio Protect’s non-invasive trays What makes the Perio Tray Therapy different to anything else on the

Do you want to learn how to become the best leader for your dental team? If you’re nodding yes, you’re going to learn a lot from this episode of the podcast, where I’m joined by Dr. Ankur Gupta. Dr. Ankur Gupta completed his General Practice Residency in 2005 and built his dental practice soon after. In the beginning, he thought his success and the success of his practice was inevitable. However, his plan went up in smoke as he watched his practice flounder and finances become unpredictable. In an attempt to turn things around, he tried personal and professional “experiments” in self-improvement. Nowadays, Dr. Ankur Gupta enjoys excellent new patient numbers, case acceptance, a solution orientated dental team, and so much more. He even shares his knowledge and helps other dental professionals across the country implement practical step-by-step strategies to help them see the same success. In this episode, we discuss: What Dr. Ankur Gupta is known for How to become a better leader Why good leadership is impor

On the Delivering WOW podcast this week I’m thrilled to be joined by Ryan Lee, a Financial Advisor and the Co-Founder of Cashflow Tactics, who in an interview recorded before the recent pandemic, reveals how dentists can grow their practice, escalate personal wealth and reach a level of financial freedom. Cashflow Tactics empowers those seeking a life of financial independence with the tools and strategies necessary to grow wealth, build cash flow, and create financial freedom. Together, Ryan and I talk about why it’s so valuable and important to take a strategic approach towards gaining financial freedom. ​​Ryan also shares some cashflow tactics to help maximize personal wealth while growing your dental practice at the same time. Now is a time to focus on the future, for you and your business, and I truly hope you will find these strategies useful. In this episode, we discuss: What Ryan Lee is known for and how he helps practice owners and dentists stimulate cash flow Why it’s so important to strive towards

Did you know that the five love languages can help improve your relationships with your team and your patients? Dr. Trent Redfearn is a dentist with a unique skill set. He attended University of Missouri-Columbia and graduated with a B.S. in chemical engineering. He then attended University of Missouri-Kansas City School of Dentistry, receiving his Doctor of Dental Surgery (DDS) in 2008. Since then, he has done extensive training in communication and teaches dental teams how to strengthen and improve their relationships using the five love languages. Dr. Trent Redfearn is also the Founder of Dentovation Academy of Dental Assisting. The five love languages include words of affirmation, acts of service, receiving gifts, quality time, and physical touch. Not everyone responds to these five love languages in the same way. Some people value gifts while others prefer to build relationships by spending quality time with someone they want to connect with. By understanding each of the five love languages further, you

In this trying time when the world is faced with so much uncertainty and fear, it’s more important than ever that we come together as a community – even if that means we can only interact virtually. The ADA (American Dental Association) is recommending that dentists nationwide postpone elective procedures in response to the spread of the coronavirus disease. This is said to last for at least three weeks, but it may continue longer depending on the development of COVID-19. In response, I decided to reach out to Michael Anderson, the Co-Founder of Wonderist Agency, a full-service dental marketing agency. Wonderist Agency delivers the best in dental marketing, with a smile. They also specialize in virtual consults, which is something that many dental practices are likely to shift towards during this difficult time to connect with patients and team members alike. Michael and I discuss how dental practices can leverage virtual solutions to help assist through COVID-19 such as hosting virtual consultations with pat

I’m delighted to bring you this episode of the Delivering WOW podcast, featuring Tom Comerota of Dental Stores. Tom is helping offices across the country scale their business and increase their revenue by introducing products, services, and membership plans to their practice. And he does it all without stocking any inventory in the practice. His amazing model increases customer retention and profitability, while making quality dental care more affordable and accessible for everyone. It’s an amazing concept and I’m sure you’ll find it eye-opening! In this episode, we discussed: What Tom is doing with Dental Stores and how offices are benefiting Why it’s important to offer services and products to your customers online What a membership plan is, how it works, and why it is so valuable The future of dental offices How to add value to your customers through services and products The intricacies of running a membership for its full life cycle To find out more about Dental Stores and the work Tom does, head over

In our always-connected times, marketing has moved away from flyers and word of mouth referrals (though they’re still helpful!) and towards digital and internet marketing. For some people, this is exciting. For others, it’s like a nightmare come to life! If you know you should be marketing your practice online but don’t know where to start, Adam Zilko is one of the best people you could ask. His company, Firegang Dental Marketing, works with dental practices across the country to make marketing work for them in a way that is reliable and provably effective. Well here’s the great news – you don’t need to find Adam to hear his advice, because he’s my guest on this episode of the Delivering WOW podcast! We talk about digital strategies for dental practices and Adam shares a very special offer for Delivering WOW listeners. In this episode, we discuss: What Adam and his team at Firegang Dental Marketing do Whether it’s better to handle marketing in-house or with an agency The best way to start marketing your prac

Wouldn’t it be great if ALL of your patients could afford treatment? Many practices see patients turn down treatment plans because of financial setbacks. However, there is a way you can help more of your patients say yes to treatment without worrying about finances. On this episode of the Delivering WOW Podcast, I’m joined by Tony Seymour, the President of Alphaeon Credit. Tony is an experienced financial and healthcare executive with broad experience in all aspects of patient financing to the healthcare industry and sales leadership in the ophthalmic medical device market. Now, he’s helping patients and practices from all over the world close more high-value cases because cost is no longer a reason to not accept dental treatment. Thanks to Alphaeon Credit, patients can get important dental treatments carried out without worrying about not being able to afford the overall cost. Together, we discuss how Alphaeon Credit can help your practice book more high-value cases thanks to their incredible payment plans.

I’m super excited to welcome my good friend, Mike Buckner, onto this episode of the Delivering WOW Podcast. Mike is the Director of Business Development at Weave, a platform that cares about your patients as much as you do. Weave has a unique set of features to help increase practice efficiency and profitability. Mike and the team at Weave understand the importance of having a good phone system. After all, the phone is the lifeblood of the practice. Everything goes through the phones, which means you need to be ready for every possible new lead and scheduling appointment. During my conversation with Mike, we talk about Weave in more detail including its unique services and how they can help you save time, save money, and grow your dental practice fast. In this episode, we discuss: What Weave is and Mike’s role within the company The unique features that Weave offer dental practices How Weave’s phone system can help maximize the impact and outcome of your phone calls A look at Weave’s new payment feature and

Dental billing and insurance can be tricky to navigate. There are a lot of components to it from medical cross coding to claim submissions, patient billing, and so on. However, it doesn’t have to be so complicated, especially if you’re working with a company that caters to your individual needs such as D-TECH Billing and Claims. DeVon Banks is CEO of the company and joins me on this episode of the podcast to talk about what she’s going to be teaching you at the Delivering WOW Live Summit 2020! DeVon is one of our highly-anticipated speakers at this year’s event and we are so excited to have her and her team join us at the Summit in New Orleans, March 13-14th 2020. DeVon is an industry expert in insurance, revenue cycle management, and Dentrix. Her and her team at D-TECH Billing and Claims work tirelessly to help hundreds of dental offices across the country through practice management software training, dental billing, medical cross coding, and more. They take the headache out of technology management, so you

I’m thrilled to welcome Tom Brown, the Vice President of Sales at LocalMed, onto this episode of the Delivering WOW podcast. Tom is an old friend of mine and we go way back. I’m also happy to announce that he will be joining us at this year’s Delivering WOW Live Summit event, which takes place in New Orleans, LA on March 13-14th 2020! Tom has over 20 years of sales leadership experience and has a very unique relationship style, process-oriented approach to sales. He is very passionate about helping dentists grow their practice using real-time online scheduling. LocalMed makes it easy and convenient for any patient to book an appointment with your practice. Not only that, but patients can book an appointment even when your dental practice isn’t technically closed, ensuring that no patient’s inquiry is left unanswered. With LocalMed, your dental practice is open for scheduling 24/7 and makes things like scheduling appointments and synching them up to your calendar a piece of cake. Almost everyone I know in the

The Delivering WOW Live Summit 2020 is just around the corner and we’ve got an incredible line-up of speakers and social events that we know you’re going to love. One of our special speakers is a close friend of mine, Sandy Pardue. Sandy is the Director of Consulting with Classic Practice Resources and one of the most highly-anticipated speakers at this year’s event. Sandy has helped hundreds (if not thousands) of doctors with practice expansion and staff development over the past 25 years. Known for her comprehensive and interesting approach to dental office systems, Sandy offers a fresh outlook on how to become more efficient and productive in a dental practice. In this episode of the Delivering WOW Podcast, Sandy and I talk about how you can employ an action plan to help you reach your goals and grow your practice in 2020 and beyond. Sandy also gives you a taste of what you can expect from her speech at the Delivering WOW Live Summit, including a peek inside her incredible recipe book of practice managemen

I’m so excited about this year’s Delivering WOW Live Summit, which takes place in New Orleans, LA on March 13th – 14th 2020! This is the ultimate event for dental practices, where you’ll receive 12 hours of incredible continued education and come away from the event with everything you need to take your dental practice to the next level of success. I’m happy to announce that my good friend, Elijah Desmond, is one of the incredible speakers at this year’s Summit. Elijah is the Founder of Smiles at Sea and one of the best speakers, entrepreneurs, and people I know, which is just a few of the reasons why I’m so excited to have him join us at the Delivering WOW Live Summit in March. He’s also a fantastic motivator, author, and innovator! Elijah’s work on bringing emotional intelligence into dentistry is ground-breaking and will change our industry for the better. He believes that our patients’ experiences aren’t just about providing dental treatment as a service and ‘getting the job done,’ they’re about connectio

I’m so excited about our line-up of expert speakers for the Delivering WOW Summit in New Orleans in March 2020. One of our speakers will be Samantha Leonard of Stream Dental HR. She’s also our dental recruiting, hiring and onboarding coach on the Delivering WOW Platinum Coaching Program. She was the most talked-about speaker at our summit in Jamaica and she’s going to be coming to New Orleans to share even more insights into applying effective HR systems that will make your practices thrive. Samantha is truly passionate about dental HR. She knows first-hand the negative impact a wrong hire or a toxic employee can have on team performance, patient care, and your bottom line. Being caught in a constant cycle of hiring and firing can put immense strain on you and your practice. Getting the recruiting process right, however, is a big challenge for dental practices. That’s why Samantha now specializes in helping dentists hire people that are fully aligned to their business goals and not just about getting warm bod

I’m thrilled to welcome Dr. Len Tau to this episode of the podcast to talk about the importance of online reviews to help improve your reputation and grow your practice. Dr. Len Tau is a practicing dentist and General Manager of Dental Vertical at Birdeye Dentist in Northeast Philly. He’s also a speaker, consultant, podcaster, author and an expert when it comes to online reviews. Dr. Tau will be one of the speakers at my Delivering WOW Live Summit this year too, which the entire community is super excited about. Dr. Tau is the host of The Raving Patients Podcast and recently published his brand-new book, Raving Patients, where he shares simple tips and best practices to become visible and demonstrate credibility online. As dentists, our online reputations are incredibly important. However, no business is perfect, and we have to expect some not-so-nice reviews to pop up now and again. It’s how you respond to these reviews that matter and in this episode of the podcast, you’ll learn how you can do that and how

With Christmas just around the corner, it’s time to think about others and how we can give back to our communities and people in need. Ian Lynch, the CEO of Legend Networking, is on a mission to transform the smiles of children who have been abused. Legend focuses on serving the dental community and their gift campaign, Smiles for Christmas, is about helping children in need. Giving toys, food, and clothing is an impactful way to provide comfort to children who need it most. Many of these children will have no toys to play with at all, which is why toys are a huge part of Legend’s gift campaign, to show these children that they are not forgotten. Smiles for Christmas also focuses on providing children in need with clothing and food and in this episode of the Delivering WOW podcast, you’ll learn how your dental office can help make a difference this holiday season!   In this episode, we discuss: Why Ian launched ‘Smiles for Christmas’ and how his childhood impacted his decision and passion to help others How

Do you want to start attracting more high-value dental patients to your practice each month?  If so, you don’t want to miss this episode of the podcast, where I’m joined by Charles Biami, the Founder and Chief Marketing Manager of Driven Dental Implant Marketing. Charles helps dentists just like you attract and convert high value dental implant cases and he does it in a way that provides a consistent flow of new monthly patients. With Driven Dental’s deep understanding of patient needs and the dental industry, they have the experience, insights and know-how to help you drive 20+ qualified opportunities to your front desk each month. Together, we discuss exactly how Driven Dental Implant Marketing can help drive more high-value patients to your practice including some practical strategies to help you convert more patients over the phone. On the podcast we discussed: What Driven Dental Marketing can do for your practice How to target patients searching for dental implants online How Driven Dental Marketing can