The Tech Blog Writer Podcast - Inspired Tech Startup Stories & Interviews With Tech Leaders, Entrepreneurs And Innovators

In this episode of Tech Talks Daily, I explore how AI is transforming the way small businesses operate with Akankshu Dhawan, SVP of Small Business & Growth at Xero. With a growing focus on productivity in the wake of a significant decline for small businesses, Akankshu shares how Xero is reimagining accounting through the integration of AI and mobile technologies.  Xero’s latest innovation, Just Ask Xero (JAX), is an AI-powered business companion that helps small businesses manage finances and make smarter decisions on the go. Whether it’s generating invoices, predicting cash flow, or providing real-time business insights, JAX is designed to offer proactive support across commonly used platforms like WhatsApp, email, and SMS. We discuss how small business productivity in the UK has dropped by 7% in the past year, leaving many owners struggling to keep up. Akankshu explains how AI can be the game changer for these businesses, automating repetitive tasks like bank reconciliation and invoicing, while also de

In this episode of Tech Talks Daily, I speak with Liya Spiegel, Senior Director of Product at WalkMe, about how their latest launch, WalkMeX, is transforming the future of business productivity. While the market is flooded with AI assistants and tools, many are falling short of their promise to enhance productivity. Liya offers a fresh perspective on how WalkMe is creating a new category of AI that not only meets employees where they are but also delivers real, tangible benefits by working seamlessly across any application. WalkMeX, the first AI copilot with the context to guide users through any workflow, is changing how businesses and employees interact with AI. Rather than adding to the noise of countless apps, WalkMeX integrates into existing workflows, providing proactive and contextual advice that helps users focus on their work, not on managing technology. Liya shares insights into how WalkMeX flies side by side with users, allowing organizations of all sizes to deploy AI to boost productivity in a me

In this episode of Tech Talks Daily, I speak with Eric Miquelon, President of Avanade’s North American business, about how AI is transforming the workplace, particularly in the areas of mental well-being, work-life balance, and leadership fatigue. As AI continues to reshape industries, its role in supporting employee wellness and enhancing productivity is becoming more critical. Eric shares insights into how AI tools are being used to monitor and improve mental health in the workplace, offering innovative support as organizations navigate the challenges of modern work environments. We explore how AI is streamlining tasks, enabling employees to focus on more meaningful work while reducing the pressure of constant productivity demands. Eric provides examples of how AI tools, like M365 Copilot, are freeing up time by automating routine tasks, which helps improve work-life balance—especially in remote and hybrid work models. The discussion highlights how these tools are helping not only individual contributors bu

In this episode of Tech Talks Daily, I have a conversation with Cleber Martins, Head of Payments Intelligence & Risk Solutions at ACI Worldwide, about the increasing challenges of fraud prevention as real-time payments become more widespread. With payments now happening instantly, the window for detecting fraud is shrinking, and financial institutions need new methods to stay ahead. Cleber explains how fraudsters are using advanced AI techniques to exploit these fast transactions, employing everything from voice mimicry to sophisticated social engineering attacks that trick consumers into initiating transactions. Cleber also highlights how financial institutions are using AI to fight back. From tracking behavioral biometrics to analyzing patterns in real time, banks are employing cutting-edge AI tools to detect fraud at the very moment it occurs. However, this shift isn't without its challenges. Cleber discusses the difficulties financial institutions face, such as the high costs of implementing AI syste

In this episode of Tech Talks Daily, I explore the fascinating journey of Yehor Dremliuha, a software engineer from Ukraine who made the move to the UK just two years ago. Yehor shares his story of navigating the UK tech scene, comparing it with his experience in Ukraine and offering insights into how each country approaches technology. We delve into his startup, Swetrix, a privacy-first, open-source web analytics platform that tackles the challenges many face with Google Analytics, such as data privacy and user tracking. Yehor explains how Swetrix stands apart with its cookie-free, GDPR-compliant approach, giving businesses an alternative that fosters transparency. He also discusses the transformative role of AI in software development, detailing how it powers Swetrix’s ability to predict website traffic and helps streamline other aspects of development. While some in the industry remain skeptical of AI's potential, Yehor believes it has the power to drive the next wave of innovation, citing personal experi

In this episode of The Tech Talks Daily Podcast, I sit down with Christopher Meredith, Senior VP of Business Development at Xsolla for EMEA, to explore the latest trends and developments shaping the video game industry. Xsolla, a global leader in video game commerce, plays a vital role in helping developers and publishers fund, market, and monetize their games worldwide. With Chris's extensive background, including roles at Sony PlayStation and Warner Bros, he shares his valuable insights on how the gaming landscape is evolving and how Xsolla is supporting the entire lifecycle of game development. We begin by discussing Xsolla’s unique approach to supporting developers, from securing funding and monetization strategies to providing ongoing assistance through product suites and integration roadmaps. Chris explains how Xsolla sponsors industry events and conferences to connect developers with investors and offers expertise in navigating the complex world of game publishing. As the gaming industry becomes more d

In this episode of The Tech Talks Daily Podcast, I sit down with Andrei Danescu, CEO and Co-founder of Dexory, to explore how AI and robotics are revolutionizing the world of supply chains and warehouse logistics. With global supply chains facing unprecedented challenges due to the pandemic and ongoing geopolitical tensions, companies like Dexory are at the forefront of transforming the industry by enhancing efficiency, resilience, and adaptability. Andrei walks us through Dexory’s cutting-edge solutions, starting with their 12-meter-tall autonomous robot, designed to dramatically improve warehouse efficiency. Equipped with cameras and 3D depth perception sensors, this robot can scan over 10,000 pallets per hour, covering large warehouse spaces in less than a day.  By providing real-time visibility and eliminating the gaps in warehouse operations, Dexory’s technology helps businesses save valuable time and improve overall productivity. Andrei also introduces Dexory’s digital twin platform, which creates a vir

In this episode of The Tech Talks Daily Podcast, I speak with Michael Tyler from Fortra to uncover the details behind a phishing campaign that exploited USign’s e-signature platform. Fortra recently discovered how cybercriminals leveraged USign’s trusted domain to bypass email security gateways, highlighting the growing challenges related to the "living off trusted services" (LOTS) tactic used by attackers. This phishing campaign exposed vulnerabilities within platforms often regarded as safe by email filters, demonstrating how easily attackers can exploit trusted services. Cybercriminals disguised fake USign documents as HR notifications, tricking victims into entering passwords instead of signatures. By using USign’s strong sender reputation, these malicious emails were able to bypass traditional email security measures, making them harder to detect. The attack even showed signs of being generated with AI language models, adding another layer of sophistication. We dive deeper into the LOTS tactic, where att

In this episode of The Tech Talks Daily Podcast, I speak with Jeff Halstead about the groundbreaking platform, Genasys Connect, and its transformative impact on law enforcement and emergency responders. As part of Genasys, GenasysConnect was designed to address one of the most critical challenges facing public safety today: slow and inefficient communication during high-stakes situations. Jeff dives deep into how this secure, real-time intelligence sharing platform is helping agencies share sensitive information instantly, filling critical gaps in communication across multiple organizations. We explore the origins of Genasys Connect, which was developed in 2017 as a response to outdated and slow methods of sharing intelligence within law enforcement. By providing an agency-controlled, cloud-based system that allows real-time sharing of critical information, Genasys Connect enhances collaboration and decision-making during emergencies. The platform is not only secure but flexible, giving agencies full control

In this episode of The Tech Talks Daily Podcast, I explore the rapidly evolving role of AI in global employment with Nat Natarajan, Chief Product and Strategy Officer at G-P. With G-P operating in over 180 countries, Nat shares his perspective on how AI is reshaping the workforce and the future of global business. Through G-P AI tool ‘GIA,’ the company is revolutionizing HR and compliance tasks, enhancing productivity while complementing human expertise. Nat emphasizes that AI will augment, not replace, human work, using the mantra “Humans are wise, AI is intelligent” to explain the partnership between technology and human insight. He discusses how G-Pleverages AI to manage the complexities of international employment and compliance laws, significantly improving efficiency across their operations. In just six months, G-P’s 'GIA' has answered over 30,000 questions with 95% accuracy, becoming a vital resource for the sales team in addressing intricate compliance questions instantly. We also dive into broader AI

In this episode of The Tech Talks Daily Podcast, I talk with Chap Achen, VP of Product Strategy and Operations at Nextuple, about the transformative impact of AI-driven order management in the retail sector. With a career spanning 25 years in OMNI fulfillment, Chap shares his insights into how retailers can harness cutting-edge AI and machine learning tools to improve operations, enhance customer satisfaction, and stay ahead in a competitive landscape. We begin by exploring the concept of Predictive Promising, a tool that analyzes historical shipment data to predict delivery dates with greater accuracy. Chap explains how this feature not only boosts customer confidence but also increases conversion rates by ensuring delivery promises are reliable. This solution simplifies both outbound promises to customers and inbound promises from suppliers, making it easier for retailers to manage expectations. The conversation then shifts to Nextuple’s AI-powered Order Management Studio, which helps businesses optimize in

In this episode of Tech Talks Daily, I sit down with Lisen Kaci, co-founder of Discrepancy AI, a company that's pushing the boundaries of AI-powered document analysis. Lisen shares how Discrepancy AI transforms the way businesses handle unstructured documents like PDFs, invoices, financial records, and even heavily photocopied images. Through advanced AI, Discrepancy AI converts these into structured, searchable data, unlocking insights and improving workflows for legal firms, financial institutions, and beyond. We explore the fascinating origins of Discrepancy AI and how it addresses the limitations of traditional Optical Character Recognition (OCR) technology, which hasn’t evolved much since 1974. Lisen details how their AI goes beyond simple text extraction, working with complex formats like charts, graphs, and tables, and even analyzing pixel-level data to detect signs of document tampering or fraud. This capability is transforming the way industries approach document integrity and security. Lisen also di

In this episode of Tech Talks Daily, I speak with Nimish Panchmatia, Chief Transformation Officer and Chief Data Officer at DBS Bank, about the revolutionary impact of generative AI on the financial industry. With the potential to save billions annually through cost efficiencies, AI is transforming how banks operate, engage with customers, and support employees. Nimish provides a detailed look at how DBS Bank is harnessing generative AI to enhance productivity, streamline operations, and improve customer experiences. We explore the myths around AI's full automation and the importance of maintaining a balance between technology and human oversight. Nimish discusses how data stewards play a critical role in ensuring the accuracy, security, and ethical application of AI, helping the bank navigate the challenges of responsible AI use. He also highlights the robust governance framework DBS has established to ensure AI solutions meet stringent risk, compliance, and ethical standards. Generative AI isn’t just reshap

In this episode of Tech Talks Daily, I speak with Justin Grooms, the visionary behind Bolt, a company that has redefined ecommerce since its inception in a Stanford dorm room. Bolt’s composable commerce solution is transforming how retailers interact with customers by integrating AI-driven conversational experiences into shopping platforms. Justin shares the company's journey and how they are using generative AI voice assistants and messaging platforms to create more seamless, human-like shopping experiences across platforms like Instagram. We dive into the challenges retailers face when scaling these conversational journeys and how Bolt is addressing them by streamlining interactions and removing friction. Justin also explains why non-vertically integrated merchants, such as JCPenney and Nordstrom, might see their ecommerce sales decline if they don't evolve, underscoring the importance of providing a differentiated shopper experience. Another key discussion revolves around Bolt’s innovative approach to the

In this episode, I’m joined by Suryaveer Singh, Head of Loyalty at Emirates National Oil Company (ENOC), where he leads the groundbreaking Yes Rewards program in the UAE. This initiative, the first of its kind in the region’s fuel sector, has already earned recognition for its role in improving customer happiness, winning the Best Rewards Programme in the Government sector at the CX & Loyalty Awards MENA.  During our conversation, Suryaveer dives into the evolution of loyalty programs and how technology is driving their future. He explains the role of AI and data-driven automation in creating personalized customer experiences and how this technology is enhancing real-time rewards across ENOC’s brands. We explore how Yes Rewards goes beyond fuel to integrate services like convenience stores and automotive care, all while focusing on a simple, user-friendly experience for a diverse customer base of over 19 nationalities. Suryaveer shares insights into the challenges of launching Yes Rewards amid the COVID-1

In this episode of Tech Talks Daily, I sit down with Jean-Christophe Pitié, the Chief Marketing Officer of Contentsquare, to explore the evolving world of digital customer experience (CX). As businesses continue their digital transformation journeys, the spotlight has firmly shifted toward customer experience, where data-driven insights and personalization play critical roles. Jean-Christophe, leading the marketing strategy for one of the world’s foremost digital experience analytics platforms, shares his insights on the latest CX trends, the growing impact of AI, and the human challenges organizations face when putting the customer at the heart of their strategy. We begin by discussing the pressing issue of friction in the digital landscape, with 41% of website visits still being affected despite years of innovation. Jean-Christophe outlines the key factors driving these challenges and how businesses can overcome them by leveraging data and AI to improve user experiences. He also dives into the striking diff

In today’s episode, I’m joined by Chrissy Hill, the Chief Legal Officer and Interim COO at Parity Technologies, a company driving innovation in Web3 and blockchain technology. We delve into the fractured state of Web3 regulation and explore how this uncertainty is affecting creativity and innovation in the space. Chrissy shares insights into how Parity is working with global regulators to bring about the clarity needed for developers to thrive and for Web3 technologies to reach their full potential. We also discuss the importance of diversity in the Web3 ecosystem. As a pioneering female leader in a male-dominated field, Chrissy offers a unique perspective on why diverse leadership is critical for the future of decentralized technologies. She highlights the value of having a wide range of voices at the table, particularly as Web3 continues to shape the digital landscape. The conversation then shifts to how disruptive technologies like blockchain and AI are transforming legal practices. Chrissy explains how th

In this episode, I talk with Siroui Mushegian, Chief Information Officer at Barracuda Networks, to explore the current state of cybersecurity and its growing importance for businesses. With over 20 years of leadership experience spanning organizations like Ralph Lauren, the NBA, and PBS, Siroui shares her valuable perspective on how companies can navigate the complexities of IT security across various industries. We dive into Barracuda's CIO report, "Leading Your Business Through Cyber Risk," which reveals concerning statistics: over half of companies struggle to implement consistent security policies, and only 43% are confident in managing cyber risks effectively. Siroui provides insight into the governance challenges that often hinder organizations, including better policy enforcement, securing third-party access, and addressing vulnerabilities in supply chains. Siroui outlines practical steps businesses can take to better prepare for, respond to, and recover from cyber incidents. From building stronger gov

In this episode of Tech Talks Daily, I explore the evolving landscape of cybersecurity in retail with Veroniki Stamati, Director of Security Engineering and Operations at Tesco. Veroniki's experience spans a variety of industries, including online platforms like PokerStars and Skyscanner, giving her a unique perspective on how technology can drive innovation while ensuring security. Veroniki shares her transition from the travel and entertainment industries to the retail sector, offering insights into how Tesco harnesses technology to protect its vast customer base. She delves into her current role, where she leads a team focused on building secure products, while balancing the need for innovation and security. We discuss Tesco's forward-thinking approach to security, which includes principles like "everything as code" and integrating security within product development and platform delivery. Throughout the conversation, Veroniki sheds light on the most pressing security threats facing the retail industry tod

In this episode of Tech Talks Daily, I enjoy a conversation with Rebecca Wooters, the Chief Digital Officer at Signet Jewelers, the world’s largest diamond retailer. With renowned brands like Kay, Zales, Jared, and James Allen under its umbrella, Signet is revolutionizing the jewelry industry through digital innovation. Rebecca leads the company’s efforts to create a seamless connected commerce experience, enabling customers to shop effortlessly across multiple channels, whether in-store, online, or through advanced virtual platforms. Rebecca explains how Signet has leveraged data to become the most data-driven jewelry retailer in the market, sharing how this data-driven approach sets them apart from competitors. We also dive into their cutting-edge advancements in virtual shopping, such as custom jewelry design, virtual try-ons, and their social selling platform that introduces virtual storefronts. Rebecca offers a glimpse into the future of retail, discussing how connected commerce is shaping consumer exper