Cio Talk Network Podcast

There is increasing demand for clean energy along with better visibility and more control on consumption. How is Energy industry fundamentally rethinking its processes, systems and workforce to meet such demands? Guest 1: Joseph Santamaria Title: Vice President and Chief Information Officer, PSEG Services Corporation For more details and related content: https://www.ciotalknetwork.com/energy-transformation-through-imagination/

Cloud makes it easy to run a business but handling it can be complex due to its dynamic nature. How can we make it easier to optimize related cost, usage, performance, security, and availability? And how can it all be automated such that the cloud manages itself? Guest 1: William Fandrich Title: Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan Guest 2: Phil Bertolini Title: Deputy County Executive/CIO, Oakland County For more details and related content: https://www.ciotalknetwork.com/managing-cloud-to-manage-itself/

Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think. These organizations know how hard they worked to win each customer account. They realize the value of shaping each service interaction to not just leave customers happy, but also present them with both an opportunity and a valid reason to buy more. When service interactions are done right, customers feel as though they are working with a trusted partner, while the organization maximizes revenue during each interaction. To achieve this, service managers need to think about selling and service technicians need to actually sell—something they are both hesitant to do. How do you create a sales-oriented service culture that spans from technicians to executives, and delivers an experience that makes customers need, want, and ask for more? Guest 1:

CXOs are getting fired. Companies are losing credibility and billions in revenue. But many CISOs still have a hard time making security forethought in their organizations. How can CISOs get everyone to embrace security as a forethought for the benefit of all involved? Guest 1: Bharat Soni Title: Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank) Guest 2: Robert Jamieson Title: Chief Information Security Officer, Mallinckrodt Pharmaceutics For more details and related content: https://www.ciotalknetwork.com/steps-to-making-security-forethought/

When people seamlessly connect, communicate, and collaborate internally, with partners, and the customer—it increases efficiency, accelerates innovation, and boosts revenue. Digital Workspaces are a step in the right direction. But, are you just offering them as a privilege to the office workers, overlooking the field staff and partners who contribute towards revenue generation and customer retention equally if not more? How are you taking control of the critical path to organizational growth, and implementing fit for purpose yet unified workspaces to achieve the intended outcome? Guest: Zack Hicks Job Title: Senior Vice President and Chief Information Officer, Toyota Motor North America For more details and related content: https://www.ciotalknetwork.com/building-unified-digital-workspaces/

IoT adoption promises great ROI for other industries. How has it been helping retail organizations transform their customer’s journey, improve operations, increase revenue and shrink costs? With the results delivered thus far, has it delivered a positive ROI? What is ahead of the curve? How should Retail Leadership prepare their respective organizations to exploit IoT’s full potential in the future? Guest 1: Sahal Laher Title: Chief Digital Officer and CIO, Destination XL Group For more details and related content: https://www.ciotalknetwork.com/iot-in-retail-the-journey-so-far/

Strong leaders don’t just deliver results. They also develop proteges into superstar performers along the way. How do they do it? How can you shift your people, processes, and practices to effectively deliver on both agendas? Guest 1: John Kolb, Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute Guest Bio: https://www.ciotalknetwork.com/contributor/john-kolb/ Guest 2: Tom Skill, Associate Provost and CIO, University of Dayton Guest Bio: https://www.ciotalknetwork.com/contributor/tom-skill/ More on this Episode: https://www.ciotalknetwork.com/developing-leaders-while-delivering-results/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

The Logistics industry is well positioned to exploit emerging technologies like IoT, AI, and Machine Learning. How are organizations planning to tackle challenges related to ever changing customer expectations, supply chain integration, and legacy overhaul? Guest 1: Saugat Dutta Title: Country IT Head/Chief Information Officer, DP Worldwide Guest 2: Shantanu Roy Title: Chief Information Officer, Mahindra Logistics For more details and related content: https://www.ciotalknetwork.com/steps-to-digital-enabled-logistics-transformation

We expect leaders to be visionary, empathetic and creative. But with uncertainty in the marketplace and continuous disruption, most leaders are struggling to keep up. As a result, survival instincts are kicking in, making them fall back on their old habits thus worsening the outcome. How can leaders embrace ignorance, reset their thinking, and build new leadership muscle that’ll work in today’s times? Guest 1: Steven Burrell Title: Vice President and Chief Information officer, Northern Arizona University Guest 2: Bill Davidson Title: Author, Breakthrough: How Great Companies set Outrageous Objectives – and Achieve Them For more details and related content: https://www.ciotalknetwork.com/embracing-ignorant-leadership/

From a scale of 1-10, most organizations rate their Data and Analytics teams to be at level 2-3. What’s the holdup? What’s the right approach to building a high-performing Data and Analytics team? Guest 1: Vijay Venkatesan Title: Senior Vice President, Chief Data Officer, Providence St. Joseph Health Guest 2: Sherif Mityas Title: Chief Information Officer and Chief Strategy Officer, TGI FRIDAYS For more details and related content: https://www.ciotalknetwork.com/building-high-performing-data-and-analytics-team

What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes? Guest 1: Ben Patel Title: Chief Information Officer, Cone Health Guest 2: Jamie Nelson Title: Vice President and Chief Information Officer, Hospital for Special Surgery For more details and related content: https://www.ciotalknetwork.com/patient-experience-beyond-portals/

Are you innovative, enterprising, and a go-getter as a leader? With changing business landscape, customer demands, and related challenges, how do you groom yourself to figure it all out? And besides yourself, how do you hire and develop other people in your team to become figure it out leaders? Guest 1: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino For more details and related content: https://www.ciotalknetwork.com/becoming-a-figure-it-out-leader/

Intelligent software robots are here to replace many knowledge workers with a promise to lower costs and increase productivity. How are enterprises looking to adopt this Digital Labor? How do leaders plan to balance related business benefits, the impact of the current workforce, and ethics? Guest : Jeff Hummel Title : CTO, Douglas Elliman Real Estate For more details and related content: https://www.ciotalknetwork.com/adopting-digital-labor/

What makes a good team? It’s when managers and staff have empathy but challenge to keep each other honest. It’s also when individuals value constraints and make the most of what they have first before asking for more. How are leaders building and nurturing honest and resourceful teams to meet the challenges of the faster, digital future? Guest 1: Charlie McMahon Title: Vice President of IT and Chief Technology Officer, Tulane University For more details and related content: https://www.ciotalknetwork.com/building-honest-and-resourceful-teams/

Right people, at the right time, carrying out proper tasks leads to well-served customers and partners. Isn’t it your ultimate goal of going Digital? How about driving the transformation, focusing on people first. How are you right-fitting workloads, work variety, and capabilities of your troops besides ensuring appropriate culture and engagement levels? Guest 1 : David Chou Title : Chief Information & Digital Officer, Children's Mercy Hospital Guest 2 : Edward Marx Title : Chief Information Officer, Cleveland Clinic For more details and related content: https://www.ciotalknetwork.com/the-people-first-digital/

For continuous digital experience across expanding set of endpoints, traditional IT won’t work. It warrants a new architecture and supporting infrastructure for data, applications, systems, platforms, and security. How are leaders getting their IT ready to support the digital mesh? Guest: Chris Zissis Title: Chief Information Officer, EMEA - Head of Technology, Data and Information Management, JLL For more details and related content: https://www.ciotalknetwork.com/getting-it-ready-for-the-digital-mesh/

Guest : Sangy Vatsa Title : Chief Information Officer and Executive Vice President, Comerica Bank For IT leaders, 2018 is going to be a year like never before. Business wants digital innovation to be out of the sandbox and scaled for the enterprise. It's becoming an imperative to deliver continuous digital experiences to demanding customers. Besides, there's an expectation to be ready to support the Device Mesh, Advanced Machine Learning, and Autonomous Agents, to name a few. How are CIOs prioritizing and gearing up?

While Proof of Concepts (POC) and experimentation may continue, its time to put a stake in the ground for the what and how of Digital Transformation. How are IT Leaders moving out of the sandbox and shifting from Digital New to Now? Guest 1: Marianne Marck Title: Chief Information Officer, Ritchie Bros. For more details and related content: https://www.ciotalknetwork.com/shifting-from-digital-new-to-now/

As an IT leader, with shifting priorities as well as a faster future ahead, you cannot lead with a map. You need a compass. But then, how would you inspire your troops, have them follow you, and deliver the intended results? Guest: Helen Norris, Chief Information Officer, Chapman University Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris/ More on this Episode: https://www.ciotalknetwork.com/leading-with-a-compass/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Leading today’s increasingly dynamic and complex organizations is too big a job for one person. Shared Leadership has its challenges and can be difficult to put in place. But, it holds a lot of promise. How can organizations successfully adopt shared leadership model to enjoy its many benefits? Guest 1: Mark Roman Title: Chief Information Officer, Simon Fraser University For more details and related content: https://www.ciotalknetwork.com/adopting-shared-leadership/