#doorgrowshow - Property Management Growth

We’re living in a Prime nation, more and more of us receive packages delivered to our doorsteps every single day. But with great convenience comes greater opportunity for crime: Statistics show that mail theft is on the rise. In this episode, we’re joined by August Cement, tech guru at video doorbell company Ring. You’ll learn how Ring is the future of doorbells, and how creating peace of mind is the most important part of protecting your properties. You'll Learn... [2:20] What is Ring and what are the features and benefits? [5:00] How Ring protects against package theft [8:15] Why peace of mind is more important than security [10:30] Integrating with home automation systems [13:00] The story of Ring’s conception and why it’s not a gimmicky product [14:55] Taking neighborhood watch to a higher level [19:05] How Ring helps property managers and tenants [26:40] Do you need to be tech savvy to use Ring? [28:00] Using Ring in extreme circumstances [29:35] What happens if a thief steals your video doorbell: Ring a

Picture this: One of your tenants is making dinner and accidentally starts a small grease fire in the kitchen. No one gets hurt, but wading through the homeowner’s insurance claim, the tenant’s security deposit, and all the paperwork and red tape is completely overwhelming. IS there an easier way to deal with tenant mishaps? Brad Larson, CEO of Larson Property Management and a key player at the National Property Management Network has a solution. Learn how tenant liability insurance protects the homeowner, the tenant, and the property management team and how to begin implementing it in your business! You'll Learn... [3:00] What is tenant liability insurance? [4:45] How tenant liability insurance protects the homeowner, the tenant, and the property management team [6:45] Making a revenue by mandating insurance [7:50] The legality of tenant liability insurance [12:15] Opt-in rates and conversion rates for renewals [15:10] How tenant liability insurance saves property managers time [17:35] Frequently asked ques

Why do we at DoorGrow do what we do? In this episode you’ll hear an interview with Sterling Davis, a property manager who saw his 60 door business grow to 300 doors in just six months after investing in our Seed Package. You'll Learn... [3:00] How Sterling Davis first got into contact with DoorGrow and why [5:40] “If you’re serious, you’ll pay it”: Why investing in his business motivated Sterling [9:30] Creating a brand to sell with the right tools [12:45] The results Sterling achieved in his first 6 months [13:25] Portfolio and monthly revenue breakdown [16:30] Life after the Seed Package: Marriage, business, and finances [18:15] What would business be like without the Seed package? [19:15] Sterling’s thoughts on the value of following the Seed Package and getting used to being uncomfortable [23:50] Breaking down what’s included in the Seed Package and what benefits you can expect from following it Tweetables I’m not here to be a property manager. I’m here to get my doors up and make money. Successful Coacha

Most property managers are DIY landlords– they have a whole other career besides renting out properties. For the DIY landlord, there can be an overwhelming amount of things to keep track of: Tenants, maintenance services, billing and accounting, and sales. How can we end the disconnect? Enter TenantCloud, a free property management software revolutionizing the way DIY landlords do business. In this episode we’re talking with co-founder Joe Edgard about TenantCloud is going to completely disrupt the property management software world. Learn how TenantCloud works, the philosophy behind the services they offer, and why the company is one to watch in the next year! You'll Learn... [2:25] Why every property manager needs TenantCloud [4:30] How free software can be just as profitable as paid software [6:05] Identifying (and solving) the pain points of DIY Landlords [9:10] Syncing TenantCloud accounting with Quickbooks [10:32] How TenantCloud plans to surpass the other property management softwares on the market [1

Rekeying locks on your properties, after the tenant leaves, can get tedious and expensive, inspiring too many property managers to skip the rekeying process entirely, opening themselves up to an uncomfortable amount of liability. Enter Prempoint: A comprehensive messaging, access control, and automation software that allows property managers to manage and grant access to their properties remotely. In this episode we're chatting with Matt Hartley co-founder and CEO of Prempoint about the newest technology in property management-keyless access. You'll learn what the Prempoint technology is, how it works, and why you absolutely can't run your business without it! You'll Learn... [2:20] All about Matt Hartley’s background and his work with Prempoint [4:40] The evolution of Prempoint as a company and their mission [7:35] What Prempoint is and why you absolutely need it for your properties [11:05] The interaction between tenants and Prempoint [13:25] How affordable is Prempoint? [16:00] Subscribing to Prempoint "p

How do you handle customers who never stop asking for a discount on your services? Learn how Darren Hunter, international property manager trainer and consultant, gracefully manages clients who ask for a reduction in fees and services. In this dynamic conversation we outline specific scripts and techniques you can use when haggling with clients, reasons why you shouldn't take on every client, and how to build trust between you and a client without smearing your competition. You'll Learn... [4:00] Why a property manager is not like a printing press: Avoiding discounts on multiple properties [6:30] Having confidence in your value to your client [8:28] "The Lure of the Main Game": Techniques for when a client wants to price match your management fees [19:10] How to handle other property managers pricing themselves too low [23:00] Who are C-Class owners? [26:00] Making a filter for bad clients [28:20] Scripts and techniques for dissuading landlords and vendors from asking for discounts [33:45] The benefits of ha

Learn how Noel Christopher, Senior Vice President of National Business Development at Renters Warehouse, has mastered the art of buying and selling property management businesses. In this interview with Noel Christopher, you'll learn what big box companies look for when scoping out new properties to purchase, how to property value your company and portfolio, making your business attractive to buyers, and how to find the best buyers for your company. You'll Learn... [2:15] Noel Christopher’s background in commercial real estate [3:25] Renters Warehouse [6:05] The most common mistakes buyers make when acquiring a new company [7:50] How to account for and deal with churn [9:45] Is churn inevitable? [11:00] The dangers of closing too quickly and not doing your due diligence [12:40] How to evaluate a portfolio [16:40] Creating a plan for taking over a company [18:00] The biggest mistakes sellers make [21:45] How to create a business that other people want to buy [24:00] Utilizing a company’s current employees whe

Learn how Daniel Madison,CEO of 4M Property Solutions, a residential property management company uses the techniques he mastered as a corporate sales manager to cold call For Rent by Owner prospects and close the deal. In this interview with Daniel Madison, you'll learn why cold calling is an essential tool for property managers, how to get over the fear of getting told no, and what to say in your conversations with your prospects. You'll Learn... [01:15] Why is cold calling important? [03:00] How Daniel got his first 50 doors with 4M Property Solutions [04:13] Identifying the pain points of for-rent-by-owner prospects [05:10] Why picking up the phone and calling people is the best way to generate revenue [06:48] Daniel's fool-proof script for cold calling prospects [09:06] The best way to get over the fear of interrupting someone [10:30] How to overcome the biggest challenge in cold calling: Finding a source of information [13:00] Ideas for types of questions to ask your prospect to identify their challenge

Learn about the benefits of joining NARPM from 2016 President, Bart Sturzl. In this interview, we get into the benefits of being part of NARPM, the designations you can earn (and how those can help you grow), and the importance of connecting & collaborating with your peers. You'll Learn... 03:15 What is NARPM? 05:09 Should I attend the NARPM conference? 05:55 What benefits does NARPM provide for new property managers? 11:17 Technology is causing the PM industry to grow at lightning speed: here's how. 12:04 How can independent PMs compete with the franchise players? 15:45 The PM industry has several designations. Learn how these can help your business grow! 21:38 Discover the unique insight Bart has gleaned from being president of NARPM. 26:31 Is NARPM the best source of information on how to be a property manager? 29:22 How can I join? Tweetables: "We want property managers to earn more money with less time." "Industry designations show you're a step above, and that's all that matters." "If you want where

Learn how Andy Shinn, former AAA executive and property management business owner, came to create a competitive, maintenance coordination call center in the U.S. In this interview with Andy Shinn of EZ Repair Hotline, you'll learn about his adventure in seeking to create the premier, maintenance-coordination call-center and how they partnered up with Property Meld. Take Our Property Meld Maintenance Quiz (and get 15% Off): https://doorgrow.com/maintenance/ You'll Learn... 01:54 What is EZ Repair Hotline? 03:00 Andy's background at AAA, starting a new PM company, & how maintenance was preventing growth 05:13 How putting his family first lead to creating EZ Repair Hotline 06:28 A savvy method for researching and testing a product/service prior to launch 08:22 How EZ Repair compares to other call center options 09:30 Their two-tier system for fielding calls that includes property management specialists. 10:39 Their connection with Property Meld 13:19 About how they only hire U.S. call reps 14:25 How his exec

In this episode, we revisit Property Meld with Ray Hespen after he reached out to let me know about some updates. Now you can hand off all of your property management maintenance coordination, calls, data entry, etc. to Property Meld! Take Our Property Meld Maintenance Quiz (and get 15% Off): https://doorgrow.com/maintenance You'll Learn... 02:15 Background on Property Meld 03:33 Exciting new announcement from Property Meld 04:47 How much can they actually take off a property manager's shoulders? 05:58 What impact does Property Meld have once implemented? 07:04 The importance of leveraging technology to keep staffing costs low. 07:56 Focusing only on maintenance makes them more efficient at it 08:29 Common questions PM's ask Property Meld 10:04 Their typical 3-stage onboarding process 11:50 How they can help you improve your maintenance strategy and keep you informed 13:10 How they represent your business to your owner/clients 14:03 Is their call center is based in the US? 14:34 How to find out more about Pro

Learn from San Diego real estate & property management expert about Snapchat Learn from Salvatore Friscia about Snapchat and the benefits of branding yourself an expert & creating a personal image that is real and approachable.   You'll Learn... 02:09 Being innovative helped him get mentioned in a Zillow article 03:02 Marketing power and attention brought by being one of the first in his niche 03:17 Snapchat = Sexting? How social platforms evolve for business use 04:39 Gary V pushes it 04:55 What Snapchat is (in a way that actually makes sense). 06:24 You're own personal reality show 06:37 Have the intention to make it enticing and fun 07:27 Salvatore's "winning recipe" for social media 09:00 Why the 24hrs shelf-life is a benefit and is attractive 09:44 Importance of transparency in showing continuity throughout your actual day. 11:13 Stop trying to just be "professional" be real & relatable. 12:09 How Snapchat trumps other platforms - less followers, but higher engagement. 12:38 How Salvatore mak

Learn from Steve Murray of REAL Trends about what research says about the future of property management and where it is heading. You'll Learn... REAL Trends is a research firm worth following 1:51  The demographic shift toward renting 3:45  Causes for lower home ownership driving the rental increases 5:14  Insights from the informal poll at NARPM Broker owner conference of 600 managers 6:51  Factors driving a healthy long-term rental market for single-family residential. 7:29  Property Management industry compared to Real Estate Brokerage industry. 9:10  The ideal client - When property management becomes necessary for investors 9:58  Vacation rentals and alternatives to long-term rentals 10:54  There will be a lot of renters, but what about property inventory? 13:03  Consolidation through acquisition is a trend 13:48  The barrier to entry into property management low, but... 15:23  Staffing costs are increasing 16:51  Flipping vs buy and hold 19:18  Inventory for renters vs. the demand for rental homes 20:0

Learn from mental-performance life-hacker, Jameson Brandon how you can get a mental edge and dramatically increase your productivity with Smart Drugs. Tired of burning out in the early afternoon? Or going home a tapped out zombie with nothing left in your mental tank to give to your family? Want to feel “Limitless” like the movie or TV show? Listen. My personal productivity has skyrocketed. You'll Learn 3:10 What are Smart Drugs? 3:34 The movie "Limitless" - is it possible? 7:49 Various names for smart drugs and various types. 8:41 How some nutraceuticals have been studied and used for thousands of years 8:58 Racetams created in the 60s 9:13 Entrepreneurs challenge - Shiny object syndrome 11:09 Our brain normally can only make so many decisions per day and then we get brain fatigue. 12:56 What would be the best place to start? 13:25 How to kill coffee caffeine jitters and crash with an amino acid 14:36 A natural drink combo for energy and focus 15:46 Plant-based natural nutraceuticals 17:55 Stress reduction a

Learn about Property Meld, a new technology solution to save you time and money by automating your maintenance coordination between tenants and vendors, from CEO Ray Hespen. You'll learn... What is Property Meld? 1:29 Is this relevant if I already have a tenant portal to submit maintenance requests? 2:08 The problem with your property management software only taking requests instead of handling them 3:09 How much work and time is this saving property managers? 4:25 How it benefits small property managers 5:04 Will vendors use it? 5:55 Tenants & vendors don't like being on the phone 7:15 Simplicity is the key to getting tenants and vendors to use it 7:57 Vendors are pairing up with Property Meld 8:31 How does it work? 9:33 Their web app works on any device, without downloading 10:50 What if a vendor works for many property managers using Property Meld - how many logins do they have? 13:16 How easy their software platform is for tenants, vendors, & property managers 15:05 Does this compete with or work

In this episode, Darren shares a variety of owner & tenant fees & how to justify them. He also covers some additional insights into fees & mindset. Learn why having the cheapest fees is a losing tactic used by small property managers that usually fail.  You'll Learn... Various owner fees & some justifications 1:29  The two ingredients to getting better fees 9:21  Outside normal duty fees & what to say when asked to do anything outside of contract 9:46  Various Tenant fees & some justifications 10:47 How nominal fee increases can easily double your profit margin 14:53  How having the cheapest fees is just a recipe for disaster 17:40  Property Management is a tough job & you are worth it! 18:49  The Law of the Main Game - Owners generally only focus on your main fee 20:08  Should you share your tenant fees with the owners? 22:47  Ensure 12+ months of owner peace of mind & make it surgical process. 25:21  Tweetables: With fees, if you believe you're worth it and know how to just

Learn how to properly increase your rent-roll without adding new doors - by increasing or adding fees. You will learn from Darren Hunter his secret to justifying your additional fees by leveraging the law of alternative costs, & how little your clients really care about your competitors, & the power of peace of mind. You'll Learn How to use the Law of Alternative Cost to justify your fees 2:28  Property Managers don't charge enough for their hourly rate 5:46  Be careful of talking about specific fee amounts with other PMs 7:38  Darren has a large list of possible owner & tenant fees 8:04  Most money-tight owners tolerate fee increases & those that leave are often your worst! 9:23  Myth: Owners will go to the discount agency down the road if you increase your fees 12:47  You may be thinking about your competitors, but your clients are not 14:51  The power of "Peace of Mind" is incredibly strong 16:31  Charging less doesn't motivate owners to leave a property manager if they have peace of mind 

Learn how to properly increase your rent-roll without adding new doors - by increasing or adding fees. About Darren Hunter Darren Hunter - of darrenhunter.com is an Australian & international property management trainer, speaker, consultant and authority on property management, specialising in fee maximisation and profitability as well as time and stress management and property management productivity. You'll Learn... Darren's Background 2:11  Mindset is the Real Problem with Adding Fees 4:19  Our fears are often not connected to reality 6:28  The key to increasing fees is "peace of mind" 9:00  The owners you should not approach about increasing fees 12:47  Why you should not give advance notice about fee increases 15:32 How to sort your owners into 3 categories in preparation for fee increases 17:39  How to structure the letter/notification of the fee increase 19:30  Tweetables: The excuses you give for why you can't charge more, often just reveal your own mindset problems. Belief is transferrable. You

Learn from Kass Rose about the benefits of foreclosure auction prospecting for providing a competitive advantage in growing your property management business, without doing costly marketing. Part 2 of 2 Show Notes: Kass paints a picture of what auctions look like in her market 01:40 Flipping vs. Buy & Hold 03:56 Importance of Foreclosure Specialists 05:42 Where to hang out with investor groups before the auctions 06:54 On becoming a "Rental Rain Man" expert 07:49 Turning Flippers into Buy & Hold Investors 09:12 Be careful who you associate your business with 11:16 Closed over 3000 homes as lease-ups before starting her property management company 12:46 Let's play this what if game 13:24 What she would do now if just starting 13:44 How word-of-mouth takes hold once you are a trusted expert 14:13 Rundown of the major players in the auction scene & how you benefit them 15:06 Possibilities for growth 16:45 Don't be afraid of lease-only 17:06 Teasing listeners about our full Foreclosure Auction Prospe

Kass has a fun story about how she got her start in property management. Learn from Kass Rose about how she used her knowledge as an auto-sales-industry veteran to grow her business from 0 to 300 doors in about 3 years leveraging the foreclosure auction scene. Part 1 of 2 Show Notes: Lightning unicorn? 02:36 Marketing is not the best way to start 05:20 Prospecting as an Expert collapses the sales cycle 06:21 Where are the investors? 07:24 How Kass was "discovered" 08:02 Real Estate looks weird to a car salesperson 10:54 Kass "get's the glue" & doesn't wait for the "be-back bus" 13:01 How an auto industry veteran had the opportunity to create something new in property management 16:50 The beautiful thing about property management 19:49 Her unique advantage in attracting & screening renters 20:45 Tweetables: "Here's the beautiful thing about property management: It does not matter if it is a hot market or a tanking market - you will always have renters" Resources: http://rentlucky.com/ http://www.kass