V.u.x. World

Authors of Conversations with Things, Rebecca Evanhoe and Diana Deibel, join us to share conversation design best practice and lessons learned from over a decade of designing conversations with things.LinksBuy Conversations with ThingsConnect with Rebecca Evanhoe on LinkedInConnect with Diana Deibel on LinkedInPresented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:Deepgram websiteDeepgram on LinkedInDeepgram on Twitter See acast.com/privacy for privacy and opt-out information.

 The future of conversation designI rocked the boat a little over the last few weeks, making some statements about the future of conversation design. How technology will improve and intent-less NLU and other technology will change the role of a conversation designer. How the way we think about conversations isn’t always conducive to producing great customer experiences.One company that is pushing the boundaries of conversation design is OpenDialog. It’s unique approach of an intent-last mindset is nothing like I’ve seen before.Ronald Ashri has been instrumental in leading the OpenDialog team and approach. He joins us this week to share more on the OpenDialog conversation design philosophy, the tooling and his thoughts on the future of conversation design.LinksVisit OpenDialog.aiConnect with Ronald Ashri on LinkedInPresented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) wit

When Google comes across a voice AI automation problem that it can't solve, and needs to bring in another company to help solve it, you can assume that the company they use know a thing or two about voice AI. You can also assume that company has some compelling technology at its disposal. Meet Sovran AI CRO, Clive Elleforde. Clive has decades of experience in business, technology and startup growth and is leading the growth charge at UK-based voice AI tech company, Sovran AI.Sovran AI has been reaching over 90% automation rates when automating conversations in contact centres with the likes of Sky. Compared to the average level of 11% automation reported by McKinsey, that's pretty impressive.Clive joins us to share more about what Sovran AI does, how it approaches voice AI automation, and some of the secret sauce that enables Sovran AI to achieve such high levels of accuracy, and so quickly (some Sovran AI projects have gone live in weeks).Presented by DeepgramDeepgram is a Speech Company whose goal is t

The CEO of rising conversational AI platform provider, Hyro, joins us to share insights on the unique approach taken to create its NLU technology and the kind of results its seeing in market.Israel Krush shares the ins and outs of Hyro's philosophy, its intentness NLU approach and the importance of knowledge management.We get into why, when using Hyro, there's less of a need for designing conversational flows and how the technology is able to make decisions about what questions to ask next based on the data. This is because of a combination of a linguistic approach to NLU creation and through pairing that with a bespoke knowledge graph with documents content, entities and the relationship between them.We discuss some of the challenges organisations have when implementing conversational AI, how Hyro is helping clients overcome them and how a seemingly straightforward deployment is managed and maintained. This episode of VUX World is presented by DeepgramDeepgram is a Speech Company whose goal is to have every

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Its easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products.We sat down with CEO, Scott Stephenson and discussed all things speech recognition including;how a particle physicist turned into a speech recognition expert,how Deepgram approaches creating ASR,what use cases their customers are utilising the service for,the different between Deepgram and it's big tech competitors,why deep learning is an important differentiator,why speed is important and how quick its response times are,accuracy levels and training/tuning ASR,how to select a speech recognition vendor and much much moreLinksVisit Deepgram.com See acast.com/privacy for

Kordel France discusses how Seekar Technologies is approaching AI and how it's using its unique technologies and multi-model processing of a variety of input signals (from speech, to vision, to radar and other signals) and helping disadvantaged industries such as medicine, agriculture and manufacturing solve some core problems.From using speech recognition to detect whether someone is lying, to mental health screening and how combining voice AI with other inputs and modalities can have a huge impact on the value of the solution.Seekar's approach is to reduce bias in AI processing through it's 'explainable' AI developer features that allow teams to understand the specific parts of a neural network and highlight which areas are performing well and poorly given a variety of input sources (such as different gendered voices).LinksCheck out Seekar TechnologiesConnect with Kordel France on LinkedInKordel France on Twitter See acast.com/privacy for privacy and opt-out information.

TalkVia, the voice assistant design and development platform for marketing teams looking to invest in emerging technologies like Alexa and Google Assistant, conducted the Smart Audio Report, Australia, to understand the adoption and usage levels of voice assistant technologies down under.Head of Innovation, Guy Munro, joins us to share the details and insights from the survey, how voice assistant adoption in APAC is similar or different to the US and EU, as well as his perspectives and advice for marketing teams looking to explore these emerging channels.LinksCheck our TalkViaDownload the Smart Audio Report, AustraliaConnect with Guy on LinkedIn See acast.com/privacy for privacy and opt-out information.

Voice AI can provide immense value outside of the home. Problem is, outside is noisy! So how to you create voice AI solutions and speech recognition systems that work well in cars, in traffic, outside or with screaming kids in the background!?We're joined by SoundHound's Director of Business Development, Andrew Richards, to shed some light on how one of the top voice AI companies tackles this challenge.We dive into:What are the common challenges when implementing voice solutions in noisy environments?Any examples of areas where the environment proves trickier than others? Microphone technology, placement and arraysWhat's beam forming and why is it important?How do you (or what do you do to...) mitigate the noise to get a clean signal? About additive noise, convolutional noise, distortion and noise reductionWhat do you need to consider when implementing a voice assistant in a noisy environment? How to train speech recognition systems for use in noisy places?LinksVis

Every experienced conversation designer has been asked this question: how do I get into conversation design?Heyday's Team Lead for Conversation Design, Anna Ralph, joins us to answer that question and more as we chart her journey from copywriter to conversation designer and share how you can do the same.LinksHeyday by Hootsuite See acast.com/privacy for privacy and opt-out information.

Anyone who has worked with semi-complex conversational AI from a design or development perspective has hit the limitations of the technology. 'If this then that' statements that determine logic, handling 'no match' intents and providing training data and synonyms for intents and slots. All of this gets incredibly complex and difficult to manage when you get into anything beyond a simple use case.One company that's pushing the boundaries of conversational AI is Wluper. Today we're joined by co-founder and CTO, Nikolai Rozanov to discuss Wluper's approach to an intentless NLU, advanced memory and dialogue management. This is the next generation of conversational AI.LinksConnect with Nikolai RozanovCheck out Wluper See acast.com/privacy for privacy and opt-out information.

Genesys is one of the largest cloud CX providers on the planet and is leading the way in the future of customer experience with is cloud contact centre and automation platforms.VP, Product Marketing for AI at Genesys, Elcenora Martinez joins us to share her experience and insights on the current best practice for implementing conversational AI in enterprise. We discuss the approach Genesys has taken to its voice and conversational AI product offering, the Bold 360 acquisition, trends and observations on challenges faced by companies looking to implement conversational AI and how to overcome them, as well as the importance of design thinking on AI projects and programmes.LinksDownload the Connected Custom Experience studyConnect with Elcenora Martinez on LinkedInTry Genesys Dialogue Engine See acast.com/privacy for privacy and opt-out information.

It's hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both a caller and an agent having a two way conversation and understanding it to the extend that you're able to offer real time, in the moment, accurate guidance to the call handler.This is exactly what Balto does. We chat to CEO, Marc Bernstein, about where the idea for Balto came from, how he went about creating the company, the business and technical challenges he and the team had to overcome and we get into details on how the Balto solution is helping contact centre agents be more productive.LinksBalto.aiConnect with Marc Bernstein on LinkedIn See acast.com/privacy for privacy and opt-out information.

Voice assistants and voice user interfaces are becoming ubiquitous across all device types. Voice is quickly becoming the modality of choice for finding information and getting things done. But with every new device type, comes a different type of customer experience, based on different mental models, different expectations, different context and different goals.One of the most promising device types for voice user interfaces is the TV. With a wealth of content options from a range of providers, there’s always something on. The problem is finding it.We’ve all tried searching manually with a remote control. That’s not something one enters into lightly. It’s clunky, takes forever and the search capabilities are extremely basic, typically. Then, how do users even know that they can use their voice in the first place? And how do they discover what it can do and the features it has?These are just some of problems that the Voice AI team at Comcast is solving, and the way that they’re solving it has lessons for all

What do instructional design and conversation design have in common? What skills and perspectives do linguists bring to conversation design? What are the top challenges new conversation designers face? And how can we design successful conversational interactions between computers and humans? Maaike Groenewege joins us to share all, and more!LinksConvocatFollow Maaike on InstagramConnect with Maaike on LinkedInVoice Lunch Language and LinguisticsWomen in Voice NL See acast.com/privacy for privacy and opt-out information.

Have you misunderstood the aims of your digital transformation programme?So much time, money and effort is spent on rebuilding websites, launching apps, managing social media, all to try and prevent customers from calling your contact centre and costing you money.All of this to prevent 'avoidable contact'.Yet, they still call.The question should be 'why don't you want to talk to your customers?' There isn't a better way to foster deeper relationships that to have a conversation.We chat to Speakeasy AI CEO, Frank Schneider, about just that. We find out more about how you can benefit from talking to your customers, and how you can do it without messing about with websites and apps. How you can do it with voice AI.We also chat in detail about Speakeasy AI's patent for Speech-to-Intent technology and how this excels the customer experience of voice AI and conversational automation.This is Frank Schneider's hat trick on VUX World. Our only guest so far to return three times on the show. For the regular listeners o

You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with every new partnership, Google adds another string to its assistant’s bow that sees a slightly different Google Assistant appear on different surfaces. All the while, the Google Assistant umbrella expands and it edges closer to becoming the default assistant in your life and the default access point to the internet.Read the full article See acast.com/privacy for privacy and opt-out information.

Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches.We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to keep meeting rising customer expectations. We'll discuss the value of conversational AI for enterprises and how you can get started and scale, whether to go big or go home vs starting small and iterating; waterfall vs agile approaches. We'll chat about Avaya's approach to conversational AI, cloud technology and its 'composable framework' capabilities. We'll talk conversational automation approaches, partnerships and multimodality and it's right here on VUX World Live.LinksAvaya.comFree 2 hour workshopConnect with Davide Petramala See acast.com/privacy for privacy and opt-out information.

When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't really understand what users actually said. You can't see anything about how the NLU classified an utterance, either. With Alexa, you don't even get the transcript of what the user said. All of this lack of visibility results in a lack of control over your voice assistant's performance. That means you can't improve your user experience in line with your actual user behaviour and results in sub-par experiences.To show you how you can regain control of your voice assistant performance and create delightful, ever-improving customer experiences, we're joined by the team at Zammo.ai, Guy Tonye and Stacey Kyler. Guy and Stacey walk us through some of the strategic changes that have occurred when it comes to deploying voice assistants in the enterprise. Changes brought about by, you guessed it, COVID-19.They speak to why e

You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where did you store it? I myself have spent countless hours over the years searching for specific bits of information in slide decks, reports, word documents and more. Time wasted. Time that Lucy AI promises to give you back.Lucy AI in an enterprise conversational search tool that can take natural language queries and search the unsearchable; through slide decks, PDFs, word documents, reports, files, folders and systems to return you the answer you're looking for. And it doesn't just return the document you're looking for, it extracts the specific piece of information from the document and serves that. No more hunting for information.It also can search through licensed data, such as your WSJ subscription, as well as structured data from places like Power BI, Tablau and other systems, as well as through audio and video files.We chat

Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants, such as the solutions in play at Swisscom and the BBC, to small scale services too. With MS Build just around the corner, we get a sneak peak at what to expect from the Azure Bot Services team, as well as a rundown on just exactly what bot services Microsoft has to offer, how they all hang together, who they're for and how you can use them. We're joined by Senior Program Manager in Conversational AI, Gary Pretty, and Senior Designer in Conversational AI, Quirine van Walt Meijer, Microsoft, to discuss the above, as well as some best practice for conversational design and strategic pointers on how to successfully implement conversational AI in your industry.LinksRegister for MS BuildTune in to Gary Pretty's sessions at MS BuildConnect with Gary PrettyConnect with Quirine van Walt MeijerSign up for the VUX World and Microsoft deep dive webinar