Bob Phibbs, The Retail Doctor

This episode is devoted to the Call For Kindness project which aims to not only encourage understanding about retail associates but also local communities on this episode of Tell Me Something Good About Retail.  Key Linkswww.verizon.com/kindnessSalesRX Online Retail Sales Traininghttps://shop.wirelesszone.com/ct/new-london/351-north-frontage-road-b-11----- Behind the mask is a human being.Promoting kindness can be good for business.Frontline associates who work retail are just like you.  Follow us on LinkedinSubscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695-----More details at: www.verizon.com/kindness Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to a conversation with an independent retailer who, for 44 years, has seen more ups and downs than most. Learn how to manage any retail business by mastering the fundamentals on this episode of Tell Me Something Good About Retail.    Key Links https://www.sheldrakecoffeeroasting.com/ SalesRX Online Retail Sales Training ----- It’s important to know your numbers and monitor them.   Trusting employees is great but know that needs to be inspected.   It’s a big difference between being part of a big company and being on your own.  All that counts is making the sale. ----- More details at:  Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to breaking down barriers to success for black-owned brands. Learn how to increase retail representation of people of color on this episode of Tell Me Something Good About Retail.    Key Links https://www.linkedin.com/in/deannamcintosh/ https://www.linkedin.com/company/theaffinitygroup/ SalesRX Online Retail Sales Training ----- How can retailers better represent brands of color?  Employ actionable strategies toward success   Incubator programs bridge start up gaps Help accelerate the growth of new entrepreneurs   Build a team that reflects your community Diversity of experience can enhance your sales floor ----- More details at:  https://www.retaildoc.com/podcast/416-deanna-mcintosh-on-brand-diversity-strategies   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to going all in on a game store dream. Learn how creating customer happiness proved a worthwhile investment on this episode of Tell Me Something Good About Retail.    ----- Key Links Paraic Mulgrew LinkedIn Knight Watch Games website SalesRX ----- How retail intersects with community building A game store offers an intimate customer experience   Immersiveness and escapism in a game store How customers find transport to a fantastic world   Game as a venue for commonality A retailer facilitates core values and relationship ----- More details at:  https://www.retaildoc.com/podcast/415-paraic-mulgrew-on-innovation-in-specialty-games-retailing   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to an entirely new way for products to literally move off the shelf. Learn how to use technology to increase customer engagement on this episode of Tell Me Something Good About Retail.    ----- Key Links https://www.linkedin.com/in/ionutzvlad/ https://www.tokinomo.com/ https://www.retaildoc.com/online-retail-sales-training   https://youtu.be/J7SnUGZkNss https://youtu.be/ydo0Sz4NW7c https://youtu.be/_xxpdJ8oaAI   https://youtu.be/vtSCXG-p7ps   ----- Is your product in need of visibility? Give a voice and personality to your brand   Can you maximize sales without lowering prices? This technology strategically promotes products   Give automated, in-store marketing a try Increase value to the shopper, brand, and retailer ----- More details at:  https://www.retaildoc.com/podcast/414-ionut-vlad-on-increasing-brand-visibility-through-movement   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About R

This episode is devoted to how clienteling is growing. Learn how brick and mortar retailers can bridge online with their associates on this episode of Tell Me Something Good About Retail.    ----- Key Links Ben Rodier LinkedIn  Salesfloor LinkedIn SalesRX ----- New technologies help retailers evolve How you can personalize the shopping journey   Help your associates be omnichannel ready Assisted selling apps can equip your staff   Are mobile point-of-sale tools for you? Deliver a convenient yet still personal experience   ----- More details at:  https://www.retaildoc.com/podcast/413-ben-rodier-building-relationship-with-clienteling   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the future of retail shopping. Learn how reinvention could show up on this episode of Tell Me Something Good About Retail.    ----- Key Links Paco Underhill LinkedIn Envirosell Field Agent: https://www.fieldagent.net/ SalesRX ----- How does your store’s traffic flow?  Find new ways to manage it better   Malls evolving to meet the future Reimagining the mall as an exercise in urban planning   What will Holiday 2020 look like? Indulgent consumables may be the star ----- More details at:  https://www.retaildoc.com/podcast/412-paco-underhill-reinventing-the-retail-experience   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to preparing to move ahead. Learn how a digital presence can enhance your community on this episode of Tell Me Something Good About Retail.    ----- Key Links Nikki Baird LinkedIn Aptos SalesRX ----- Why Now is the Moment for Digital Presence Don’t underestimate the impact you can have in digital channels    Send a Positive Message to Consumers Good stories can fill the Confidence Gap   Focus on Being Reasonable and Realistic Ask questions and prepare, but don’t anticipate the worst ----- More details at:  https://www.retaildoc.com/podcast/411-nikki-baird-on-reopening-safely-and-sanely   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Good About Retail.    ----- Key Links https://www.linkedin.com/in/derekocarroll https://www.brightpearl.com https://www.retaildoc.com/online-retail-sales-training ----- Go back to basics to come back stronger When time is the one thing you can control   Set the vision for your company culture But, most importantly, let your team set the values   How to build on or evolve away from current culture Aspired values should drive the culture ----- More details at:  https://www.retaildoc.com/podcast/410-derek-o'carroll-creating-a-retail-culture   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail.    ----- Key Links https://www.linkedin.com/in/RichardRShapiro/ https://twitter.com/RichardRShapiro   http://www.tcfcr.com/   https://www.retaildoc.com/online-retail-sales-training ----- Eight steps to guarantee repeat business Learn the emotional components of customer retention   Are your salespeople Welcomers or Hostiles? Four categories that can differentiate your workforce   Provide your customers with a great experience Mastery of client communication is the first step ----- More details at:  https://www.retaildoc.com/podcast/409-richard-shapiro-on-creating-human-connection   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the unique challenges of the resale market. Learn how resale epitomizes Main Street on this episode of Tell Me Something Good About Retail.    ----- Key Links https://www.linkedin.com/in/neil-abramson-89017811/ https://www.ecistores.com/home.php https://www.retaildoc.com/online-retail-sales-training ----- Believe the Best Days of Retail are Ahead Evolve, change and stay creative to thrive   Keep your Inventory Flowing Install a POS system right from the start   Making retail work as a Family Business? Learn from Ghostbusters and don’t cross the streams ----- More details at:  https://www.retaildoc.com/podcast/408-neil-abramson-on-all-things-resale   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to emerging brands born online and made available for purchase in-store. Learn how e-commerce finds a physical entry point on this episode of Tell Me Something Good About Retail.    ----- Key Links Shlomo Chopp LinkedIn  Anchor Shops SalesRX ----- Is there a better way for digital natives to be profitable? Consider the infrastructure used to show it off along with more long term exposure   Brick and Mortar Retail returns as the crux of the shopping experience Use the immediacy of physical retail to help customers fall in love with your products   If it doesn’t sell, you can’t grow Don’t let ‘Likes’ outweigh the importance of Sales ----- More details at:  https://www.retaildoc.com/podcast/407-shlomo-chopp-on-bridging-the-e-commerce-to-retail-storefront-gap   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to similarities and differences between international marketplaces. Learn how retailers are tuning in to their communities on this episode of Tell Me Something Good About Retail.    ----- Key Links Jacyn Heavens LinkedIn Epos Now website SalesRX ----- Rethink how you integrate your customers Use technology to collect detail and build community   Consider multiple services for revenue streams Offer unique product, service, and experience your customer can’t get anywhere else   How sourcing local can benefit your business Finding a niche and focus is a new key to success ----- More details at:  https://www.retaildoc.com/podcast/406-jacyn-heavens-on-the-regional-differences-in-retail   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to current trends in retail experience. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.    ----- Key Links Dan Hodges Linkedin Retail Store Tours website ----- Manifesting magic in store design How does your retail environment reflect your brand?   Implement habits that produce revenue results Utilizing seven habits is predictive of success   Anticipate the future and innovate accordingly Strategic advice for increasing engagement More details at:  https://www.retaildoc.com/podcast/404-dan-hodges-on-the-design-of-experience-retail   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to implementing best practices with the help of a POS system. Learn how full transparency benefits a single or multi-location business on this episode of Tell Me Something Good About Retail.    ----- Key Links Danielle Ewert LinkedIn Springboard Retail website SalesRX ----- Maximize your time during the Covid-19 crisis Digital housekeeping tools to utilize on or off the sales floor   Transparency across your business yields higher turnover POS empowers you to move your product around effectively   Patch the holes inherent in every workflow Navigate with concrete numbers to a smaller margin of error ----- More details at:  https://www.retaildoc.com/podcast/404-danielle-ewert-on-attaining-transparency-across-your-business   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.    ----- Key Links Linkedin:  https://www.linkedin.com/in/lauren-mcguire-9602505/ Website:  https://manmademusic.com/ Springboard Retail  https://www.springboardretail.com/   ----- Avoid the worst sound mistake in retail What does and doesn’t work in your unique environment?   How does your brand sound and feel? Improve your customers’ emotional journey through your store.     More details at:  https://www.retaildoc.com/podcast/403-lauren-mcguire-on-how-we-experience-sound-in-retail   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit your business on this episode of Tell Me Something Good About Retail.    ----- Key Links https://www.linkedin.com/in/carol-leaman-22973b http://www.axonify.com/ Springboard Retail  https://www.springboardretail.com/ -----   Increase learning engagement Keep employees engaged and increase performance   The right way to gamify learning Use game mechanics proven to work ----- More details at:  https://www.retaildoc.com/podcast/402-carol-leaman-on-how-playing-games-leads-to-better-employee-learning   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell Me Something Good About Retail.  ----- Key Links Guest LinkedIn profile https://www.linkedin.com/in/michael-zakkour-150b865/ Guest website or place to purchase their book https://tinyurl.com/r7tym6z Guest Twitter https://twitter.com/michaelzakkour Springboard Retail  https://www.springboardretail.com/ ----- The new retail/new consumption models of the digital industrial revolution have created massive new opportunities for brands and retailers Learn about utilizing commercial ecosystems and habitats   The new retail was born in China and is going global How to implement their methodology locally ----- More details at:  https://www.retaildoc.com/podcast/401-michael-zakkour-on-new-models-for-consumption-and-retail   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a pr

This episode is devoted to the science behind consumers. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.    ----- Key Links Paco Underhill LinkedIn Envirosell  Field Agent: https://www.fieldagent.net/ ----- Making Your Customers Feel Smart and Empowered How has retail changed and how are you adapting?   How Science Can Affect the Way People Buy A left- or right-hand dominant person can affect your sales.    Understand the Way People See Things Helping your target market.  More details at:  https://www.retaildoc.com/podcast/316paco-underhill-on-the-science-of-age-when-it-comes-to-retail   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to educating consumers. Learn how to differentiate your product from the rest on this episode of Tell Me Something Good About Retail.    ----- Key Links Joe Gaither LinkedIn John Gaither LinkedIn Feetures Website  Field Agent: https://www.fieldagent.net/ ----- Educating the Customer Experiencing the product is the first step in marketing.    How to Differentiate Your Product from the Rest  Selling customers on the benefit of the socks otherwise you’re doing the customer a disservice.    Sock vs. Shoe Ratio  Selling the product to make “add ons” even more comfortable.  More details at:  https://www.retaildoc.com/podcast/315joe-and-john-gaither-on-differentiating-your-product   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.