Bob Phibbs, The Retail Doctor

This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail.    ----- Key Links Alex Shuford LinkedIn  RHF Investments Field Agent: https://www.fieldagent.net/ ----- Customers Teach Us Lessons You just have to watch for the moments.    Don’t React in Anger  Choosing to be compassionate towards an angry customer can deflect a bad situation.     Put Yourself in the Consumer’s Shoes  Consumers spend time and money on products and services.  ----- More details at:  https://www.retaildoc.com/podcast/314alex-shuford-on-how-to-manage-expectations-when-it-comes-to-customer-service   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to creating a meaningful trend in retail. Learn how to succeed in a Saturated market, regardless of your brand size on this episode of Tell Me Something Good About Retail.    ----- Key Links Emmanuel Probst LinkedIn  Brand Hacks: The Book Field Agent: https://www.fieldagent.net/ ----- Bring a New Experience Even micro brands can succeed.    Foster Personal Relationships with Customers Use data and technology to make these relationships stronger    Selling Out…on Social Media Don’t let influencers cheat your audience ----- More details at:  https://www.retaildoc.com/podcast/313emmanuel-probst-on-how-to-succeed-in-a-saturated-market   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episode of Tell Me Something Good About Retail.    ----- Key Links Melissa Agnes LinkedIn Profile Crisis Ready Field Agent: https://www.fieldagent.net/ Define an Issue vs a Crisis Will it have a negative impact on your brand?   Determine What You’re Most Vulnerable To You can’t predict every crisis, but you can catch most of them.    Understand Your Stakeholders The best way to attack a crisis is at an understanding angle.  ----- More details at:  https://www.retaildoc.com/podcast/312melissa-agnes-on-managing-retail-crisis-in-a-digital-age   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to eliminating shopper recall in retail. Learn how to tailor your business to the right customers and how FieldAgent.net can help on this episode of Tell Me Something Good About Retail.    ----- Key Links Rick West LinkedIn Profile Field Agent Field Agent: https://www.fieldagent.net/ ----- Eliminating Recall   Asking your customers what drives them and putting them on the spot via smartphone will receive more honest answers.   Knowing Your Customer  Gaining shopper insights through mystery shops by those who actually frequent your store.    Flexibility for All  All different sized companies can use Field Agent to track how to better the shopping experiences and capitalize on marketing.     More details at:  https://www.retaildoc.com/podcast/311rick-west-on-eliminating-recall   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media

This episode is devoted to competing with big box stores. Learn how to create unique experiences on this episode of Tell Me Something Good About Retail.    ----- Key Links Tom Shay LinkedIn Profile  Profits Plus Field Agent: https://www.fieldagent.net/ ----- Look at the Big Picture If you want to be successful against your competition, you must look at every aspect of your business. This means your marketing, your training, and even your storefront.   Be Specific with Your Merchandise  You don’t have to carry five different brands of the same product. You can sell the one right brand.    Create Unique Experiences  Give people a reason to come to your store that is not just a product.  More details at:  https://www.retaildoc.com/podcast/310tom-shay-on-how-independent-retailers-can-compete-with-big-box-stores   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simp

This episode is devoted to the right way to capitalize on consumer trends in retail. Learn how functionality and finding your customer’s voice is key, on this episode of Tell Me Something Good About Retail.   ----- Key Links Ashley Merrill LinkedIn Profile Lunya Field Agent: https://www.fieldagent.net/ ----- The Right Way to Capitalize on Consumer Trend In Retail How clothing is shaped by the culture, how that has changed over time and what to do about the trends.   The Old and the New The trend is toward comfort   Capitalizing on Trends Functionality is key     More details at: https://www.retaildoc.com/podcast/308ashley-merrill-on-the-right-way-to-capitalize-on-consumer-trend-in-retail   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll also learn how to compete with online retailers and how to succeed in retail.    ----- Key Links Bob Phibbs LinkedIn Profile  Retail Doc Field Agent: https://www.fieldagent.net/ ----- How to Compete with Online Retailers  Being hopeful rather than fearful makes all the difference    What Does Retail Do? Retail sells hope to customers   More details at:  https://www.retaildoc.com/podcast/308bob-phibbs-on-what-retailer-really-needs-to-do-to-compete-with-online-retailers    Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to ensuring your retail brand responds to change effectively. Learn how to navigate changes in retail on this episode of Tell Me Something Good About Retail.    ----- Key Links Greg Goodwin LinkedIn Profile  Alpin Haus  Field Agent: https://www.fieldagent.net/ ----- How To Ensure Your Retail Brand Responds To Change Effectively Focus on what you do well, be accepting of the changes, and be careful to watch for specific opportunities you can take advantage of. Changes To Tux Industry Be receptive to change    More details at:  https://www.retaildoc.com/podcast/greg-goodwin-on-how-to-ensure-your-retail-brand-responds-to   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the key to selling diverse product lines. Learn how to improve product knowledge with your employees on this episode of Tell Me Something Good About Retail.  ----- Key Links Andy Heck LinkedIn Profile  Alpin Haus  Field Agent: https://www.fieldagent.net/ ----- The Key to Selling Diverse Product Lines in Retail  It all starts with knowing more than your customer.   Know More than Your Customer  If the customer is educating you then something is wrong    Ensuring Employees are More Knowledgeable than Customers  Dedication to developing specialized and informed employees----- More details at:  https://www.retaildoc.com/podcast/andy-heck-on-the-key-to-selling-diverse-product-lines-in-retail Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among retail competitors. Learn how these fundamentals will help your retail store on this episode of Tell Me Something Good About Retail.    ----- Key Links Lifestyles of Saratoga Website  Caroline and Main  Field Agent: https://www.fieldagent.net/ ----- Understanding Your Stores Purpose Feeling a distinct personality in the store Having a central theme or mission  Aligning Your Missions If their mission is different than yours, it’s never going to work  It All Comes Down to Customer Experience  Connecting to your customer Competition among options  ----- More details at:  https://www.retaildoc.com/podcast/retail-podcast-heidi-owen-west-on-understanding-your-stores-purpose   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is prod

In this episode of Tell Me Something Good About Retail, Dax Dasilva inspires us to create change through open communication with diverse minds and gives us insights for both our personal and professional lives.   ----- Key Links Dax Dasilva LinkedIn Profile  Age of Union Book Purchase  Field Agent: https://www.fieldagent.net/ ----- Everyone Can be a Changemaker  It is the path of least resistance. How Diversity Can Help You Solved Problems  It can be difficult  Diverse groups working together lead to problem solving  Be What Your Company Needs You to Be  The workplace changes - you must redefine your job  ----- More details at: https://www.retaildoc.com/podcast/retail-podcast-304dax-dasilva-on-creating-change-through-diverse-minds Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the fundamentals of your specialty retail brand, focusing on three major takeaways to practice. Learn how to incorporate these fundamentals into your business on this episode of Tell Me Something Good About Retail.    ----- Key Links Bill Jackson LinkedIn Profile  Rockford Facebook Page Field Agent: https://www.fieldagent.net/ ----- Stay Grounded If you want to sell a product, you have to stay in the trenches. Train Your Reps If the answer is nothing, you have a problem. Ask Questions Why are they going to buy from you? ----- More details at: https://www.retaildoc.com/podcast/retail-podcast-bill-jackson-on-3-takeaways-for-your-specialty-retail-brand  Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Jordan and Glenn Edwards discuss the importance of embracing the fundamentals while building your retail business. Learn how to incorporate these fundamentals into your business, and much more in this episode of Tell Me Something Good About Retail. ----- Key Links Jordan Edwards LinkedIn Profile  This Is It Book Purchase Page  Mixology Website  Field Agent: https://www.fieldagent.net/ ----- Build It and Sell It Paralysis by analysis is very real.  Remember the Basics If a company can’t make sure the bathroom is clean for their customers, the rest of the business is probably not handled well either.  Have a Fundamental Process  It’s important to have a fundamental process, like treating all employees, landlords and vendors the same.  ----- More details at: https://www.retaildoc.com/podcast/retail-podcast-302-jordan-glenn-edwards-on-being-entrepreneurial-in-retai Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is

This episode is devoted to retailers' three big challenges: differentiation, managing investment, and understanding your customer. Key Links Neil Saunders' LinkedIn profile Neil Saunders' Twitter Field Agent: https://www.fieldagent.net/ How to deal with differentiation from competitors?  Answer how is what you are providing different? Unless you can answer that, you'll fail How should retailers deal with managing investments? You must adapt to fast-moving technologies Tie whatever you are doing back to your reason for existing Pick the right ones your customers first How to understand your customers? Collect data from your employees Unpack their gripes, wants and problems More details at:https://www.retaildoc.com/podcast/neil-saunders-on-the-3-challenges-every-retailer-faces Signup for our weekly newsletter here: https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Product

Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy and his most recent: Small Data: The Tiny Clues that Uncover Huge Trends. He is the resource for hundreds of brands around the world trying to make their brands memorable. 

Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer. 

Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer. 

Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to make fun of their friends, on franchising and the goal of finding the fun in selling your products in a store.

Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website. 

Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue.