The Saas Revolution Show

On this week’s episode, as part of The SaaS Revolution Show Episode 100 special, we are taking you to that SaaStock New York stage for the chat Nic Poulos, Partner at Bowery Capital had with David Cancel, CEO of Drift about the stellar journey of reaching 70,000 customers in three years in an incredibly oversaturated vertical. David Cancel needs no introduction. The five-time founder who has achieved 4 exits in his 20-year career had three options in front of him as he left HubSpot where he served as Chief Product Officer. He could do nothing, he could get into the venture capital world or he could do the whole rollercoaster ride one more time. He opted for the third and Drift was born. What it has grown to be is a whole new category of conversational marketing, shifting the buying process in B2C and B2B. Inherently slow and passive, Drift is turning it into a real-time two-sided conversation. David and Nic’s conversation is a treasure trove of insights about hyper growing, something possible and attainable e

For the past three years and 99 episodes, we have talked to the founders, operators and investors leading the SaaS Revolution around the world. In that time, we have seen it get stronger and more impressive in an incredible fashion. The SaaS Revolution Show has aimed to showcase their achievements and unravel the story behind the growing momentum of SaaS with vital lessons and tactics attached. For this 100th episode, we are taking you back to some of our pivotal episodes and the practical advice bursting from them. After careful selection, we chose seven of them, picked the key pieces of advice from them, and montaged them together to create what is the ultimate audio guide on How to grow your SaaS. We feature Mark Roberge, Pieterjan Bouten, April Dunford, Nadim Hossein, Neeraj Agrawal, Eric Santos, and Laura Roeder. Listen on to hear: How to build successful sales organisations How to set up marketing teams and do demand generation right How to do positioning right How to set up organisations for growth Ho

On this week’s episode of The SaaS Revolution Show we take you to the SaaStock Paris stage where Rachel Delacour, VP Startups at Zendesk talks with Marie-Hortense Varin, Principal at Partech Ventures, Samantha Jerusalmy, Partner at Elaia and Evgenia Plotnikova, Principal at Dawn Capital about what it takes to become a billion-dollar company and what’s the role of the VC in this beyond funding the journey. With many promising companies coming out of Europe, there are important things to keep in mind on the road to scaling successfully, which Samantha, Marie-Hortense and Evgenia have picked and share on the panel. Listen on to hear: While there is no science to becoming a unicorn, there are patterns. What are they? What are the signs a company has unicorn potential? What is the role of the VC in helping a company grow to a billion dollar? As Marie-Hortense mentiones in the end, if your VC isn’t helping you hire your SVP, you should get another VC partner. We will tackle the topic of finding the right VC partn

What does it take to build global SaaS companies? With 13 years of experience in the VC world and having invested in some of the greatest SaaS companies out there, Alex Ferrara is one to say. Partner at Bessemer Venture Partners, based out in New York City, Alex has worked with companies such as Shopify, Wix and Pipedrive. Bessemer itself has been investing in companies in over a 100 years and has over 100 SaaS investments to date. Throughout the experience Alex has seen what constitutes a global company and how it makes decisions about the when and where of scaling. That has given him an uncanny view of what makes companies successful when they cross borders, oceans and continents in any direction. Listen on to hear: What are the features of truly global companies The trouble with moving to the US too late When does it make sense for US companies to open offices overseas As part of our upcoming Episode 100 anniversary, we will be recording a live podcast with David Cancel of Drift during SaaStock New York.

Sofie Quidenus-Wahlforss, CEO and Co-founder of omni:us, learned very early on she was destined to build companies. She had the knack for it as well as the determination. It's how she built three companies before founding omni:us. But it is her latest that is the one she is determined to really grow and scale. With four co-founders and a new address in Berlin, the Viennese entrepreneur began her journey into AI. As important as it was to train her bots to "read" digital documents, what was even more key was finding the use cases and product-market fit that would allow her to monetize omni:us. It took selling into two industries before finding the one, which would truly benefit from the value proposition of omni:us - making sense of and structuring digital documents. Finding it was a combination of listening to inbound signals and being disciplined to apply the criteria that helps rule out the unfit choices. Listen on to hear: The criteria to find product-market fit A key learning Sofie picked about

When Jack Beaman, CEO and Co-founder at Syft, decided to disrupt the temp worker industry, he thought he would be building a marketplace. He started off with a clear idea - create a marketplace where hospitality industry employers and temp workers would be able to find each other. What he didn’t suspect was that they would find each other so efficiently that employers would experience 400% increase in workers. And they would need new efficient ways to manage them. An invaluable opportunity to create a SaaS platform they were prepared to pay for presented itself on a silver platter. Entrepreneurial Jack jumped on. Listen on to hear: How to sell and get customers in traditional industries What has helped with the adoption of tech Does traditional advertising work in SaaS Jack is one of many speakers that we will host in Dublin this October at SaaStock18. He will be joined by the likes of Corey Thomas, CEO of Rapid7, David Skok, Managing Partner at Matrix Partners and Meagen Eisenberg, CMO of MongoDB. As we ar

Canadian Dan Martell believes that the three least boring things on the planet are growth, happiness and influence. As such, a road paved with frameworks and processes to reach them is anything but boring. It is a road he has been navigating and paving with 5 companies, 3 exits and 39 angel investments. One of the things he has perfected throughout his experience is the art of the product demo, which he talks about extensively on this episode of the SaaS Revolution Show. Listen on to hear: What almost everyone gets wrong when it comes to product demos What is a simple framework for executing a product demo How to ask for a close with confidence What is the impact on the business when you don’t ask for a close on the call How to deal with objections After you have listened to it, download Dan’s rocket demo framework https://www.danmartell.com/saasrevolution Dan is one of many speakers that we will host in Dublin this October. In his own words, “There is nothing more powerful than meeting many founders who ar

On the latest episode of the SaaS Revolution Show, we host Marta Sjögren, Partner at Northzone, one of Europe’s oldest VC companies. Having been around for a few decades, Northzone has had a chance to put bets on many companies that are now bright tech superstars. Many of them are SaaS. Trustpilot, StepStone and HappyOrNot are just a few notable examples. Marta has been with Northzone for almost 6 years. In the conversation, Marta covers a lot of the valuable lessons that lay in Spotify’s story that can be applied to B2B companies, from fundraising to pricing, packaging and scaling. Listen on to hear: What it means to be a "Born Global" company and how the home market should be used Key lessons from Spotify’s pricing and packaging The secret to scaling successfully as Spotify At SaaStock on Tour Helsinki, Marta will host a fireside chat with the CEO of HappyOrNot, one of her portfolio companies. They will talk about the fascinating story in building a Hardware-first SaaS company. On the day, she w

Seven startups. All seven of them acquired. 16 launched products. All 16 of them repositioned. Roles as varied as CEO, CMO and COO. There has never been a dull moment in April Dunford’s career. Throughout all that, she has become the world’s foremost expert on positioning. Improving the context a product creates for its customers became April’s lifelong passion. It’s why she has taken on seemingly very different roles in the various startups and their acquirers she joined. As she puts it, positioning encompasses the entire organisation. Currently, April is working on a book, which she hopes will offer the first scalable methodology for doing positioning right. Listen on to hear: Why so many startups and companies fail at positioning What are the signs you are having a positioning problem How to start fixing your positioning and create the right context for your customers Examples of product repositions April has executed What is the best way to track the effect of repositioning April is one of many speakers

According to Alexis Prenn, CEO and co-founder of Receipt Bank, SaaS is a bit like playing a video game — every 9 months or so you move to the next level. Each level is as difficult as the one before. Alexis began playing the Receipt Bank game nearly 8 years ago. For the first three years, they went the bootstrapping way, not so much out of strong conviction to do so but because they were too hard on themselves. They feared rejection more than anything else. The two co-founders believed that they had to make themselves a little more beautiful and their metrics a little better before they asked anyone for a penny. Eventually, both realised that this mentality was missing the point of what it means to be a growing SaaS company. On February 10th, 2011 they decided to be serious and not make any more excuses. And pursue a realistic growth rate. Three percent at a time, Receipt Bank has reached 2,964% growth. It’s on a path to reaching $25 million ARR and has banked $65 million in funding. Listen on to learn: How

Simon Grabowski, CEO and Founder of email marketing automation platform GetResponse is the latest guest on the SaaS Revolution Show, hosted by Alex Theuma. Simon started his first Internet business back in 1996, aged 16. Frustrated with how tedious and boring sending emails manually to prospects was, he decided to write a little script to automate the process. With 1000 Polish zloty in his back pocket, by 1998 Simon decided to turn the script into GetResponse, which would become the first email and marketing automation platform in Europe. Selling globally from Gdansk, Poland early on and fueling the growth through an early affiliate program, GetResponse has grown to 350,000 users spread over 180 countries, and 400 employees on three continents. Celebrating the company’s 20th anniversary this year, Simon has achieved this by being completely bootstrapped. Listen on to hear: How to achieve growth when you don’t have the money What was the opportunity that opened the enterprise market for GetResponse How Simon

A Math PhD dropout, Florian Douetteau, was only 20 when he first got the startup bug. The practical ways of learning through immersing himself into startups appealed more to him and he has never looked back. The SaaS Revolution Show latest guest, Florian started Dataiku, his latest venture, five years ago in Paris. The collaboration platform for data scientists was profitable from the early onset. Florian had seen the struggle of growing a company in France, where there is a steady growth up until a few million in revenue but then a stagnated growth when it comes to getting to the next stage. Maybe it was because the European market was not dynamic enough or the companies would become almost too European. Listen on to hear: How he initially scaled into the US when Dataiku was very small -What were the factors that helped Dataiku with American customers, including NPR How he organises his time between the three locations and spends enough time at each P.S. Florian is one many excellent speakers we will host

Back in 2003, tech wasn’t exactly having its most glorious days. The bitter taste of the dot-com crash was still pungent. Few entrepreneurs would be blamed for not willing to take a punt by starting a new tech company. Peter Bauer, however, didn’t succumb to that too much. He sensed SaaS would outlive that and become the next big thing. Peter placed a bet on a cloud-based email management system and Mimecast was born. From the early days, Mimecast defied rules and expectations. While everyone advised Peter to focus on just one aspect of email, he and his co-founder were religious about creating a supercategory. 15 years on the journey, Peter has had the rare chance to lead the company through all stages, including an IPO. He knows equally well the problems of having 5k in the bank and 35 people on the payroll as well as having 140 million in the bank and figuring what is next. Listen on to hear: How does the thinking behind the product change over time How do you know it’s time to move to a new market How Mi

Bjoern Zinssmeister is the co-founder and CEO of Templarbit, a San Francisco-based developer-oriented security platform. Started less than a year ago, it has already been through Y Combinator, has raised $3 million in funding and is successfully conquering the Asian market, starting with Japan. Bjoern left Germany for San Francisco as soon as he graduated university. In 2010 there simply wasn’t enough interesting tech coming from Europe to keep him around. It was all in Silicon Valley. Before he founded Templarbit, a developer-oriented security platform, Bjoern took seven years to learn the trades of building and running tech companies. His journey started at Match.com up and concluded in Design Inc where he was the CTO. Listen on to hear: How to pitch to Y Combinator with confidence Does going to Y Combinator help  How to go global as an early stage company How to conquer the Asian market Why closing a company even with a million in the bank may be the right thing to do P.S. Bjoern is one of many speakers

Dave Grow always considered himself an operator. When he joined Lucidchart seven years ago, shortly after co-founders Karl Sun and Ben Dilts had built the product, he was there to take care of the business side of things. From answering customer support tickets and doing digital marketing to hiring and setting up partnerships, Dave did it all. Currently the company's COO and President, back then he did not dare put a C-level title in front of his name. “I was always convinced that someone more experienced will come down the line who will take it over,” he says. As COO and President, Dave has seen the transformation Lucidchart underwent, from offering freemium plans to single users all the way to signing up Enterprise customers such as Box, Dropbox, Accenture, and Groupon. Listen on to hear: How the pricing plans have evolved to reach 10 million users What are the different GTM strategies to get to that sort of scale and what has worked for Lucidchart? Should SaaS companies nowadays have a Freemium model? How

On this week’s episode, we take you back to one of the panels we hosted on the SaaStock17 stage. Benedicte de Raphelis Soissan, founder of Clustree, Phil Chambers, CEO and co-founder of Peakon, and Jonathan Anguelov, co-founder and COO of Aircall discus the power of people, and how to hire, keep and develop people for the success of the company. Benedicte shares how she has grown Clustree to 25 people in the past three years, carefully crafting a hiring plan and an idea who is a right fit. Phil eludes to the importance of alignment, which Peakon has aimed to get from the first moment and has scaled to 70 people spread between three offices. Jonathan shares how Aircall has developed an outcome based onboarding process, where every employee has a bespoke and detailed plan, making sure that they get quickly on track with everything they need to know and be able to execute. Listen on to hear: What are the recruiting processes of three of the most exciting European SaaS companies How to onboard people so they fee

Kyle Poyar is a self-professed pricing and growth nerd. The latest guest on the SaaS Revolution Show, Kyle is Senior Director of Market Strategy at Openview, one of many speakers we will welcome in Dublin for SaaStock18. His passion lays in seeing how packaging and pricing have the power to build large and enduring business. Kyle helps OpenView’s portfolio companies accelerate to top-line growth through deep insights into their market landscape and customers. Kyle recently published an article studying the price changes Netflix introduced https://labs.openviewpartners.com/netflix-pricing-strategy/#.Wnx15pOFjOQ. The point he was making there, as he does so on the podcast as well, is that few companies understand the true effect price increases have on a company’s bottom line, a contributing factor to the reluctance of many SaaS founders to charge more. Kyle is also the author of a comprehensive pricing e-book - Mastering SaaS Pricing. http://offers.openviewpartners.com/mastering-saas-pricing Listen on to learn

Few people grow up deciding sales will be their career. Matthew Bellows, CEO of Yesware, is no exception. The latest guest on the Saas Revolution Show, he is something of an accidental salesman. It never was the plan but as soon as Matthew began working he figured that was where he could be of best use to a business. Through the years he got into more managerial roles and eventually became a VP of Sales. After a few years on the job, however, he got fired from it. It was the last straw. For years he had experienced challenges doing his job. It was time he addressed them. Nothing had felt as painful as presenting the quarterly forecast to the board. It had been impossible to gather all the information from the reps to have any certainty in his numbers. Software could help, Matthew was convinced. In 2011 Yesware was born. Seven years later, Yesware currently has over 60,000 paying customers and $20 million in ARR and to date has raised $38 million in VC funding. In this candid interview Matthew shares many valu

Bridget Harris, CEO and co-founder of youcanbook.me, had initially assumed she would be raising money for the online scheduling tool she was building with her co-founder. Bridget and Keith Harris spoke to many investors, looked at many term sheets and soon began grasping a peculiar fact - running a company with VC funding doesn’t make things easier, if anything, it may make them more difficult. The latest guest on the SaaS Revolution Show, Bridget has been bootstrapping youcanbook.me for the past six years. While the bootstrapped route is not for the faint-hearted, it allowed them to grow as fast as they wanted, even if that required expert knowledge of the difference between cash flow and actual income The company now employs 13 people and recently reached $2 million in ARR and is well on track to get to $3 million by the end of the year. Listen on to learn: How you learn to determine which expense makes sense and which doesn’t What made Bridget well suited for the bootstrapped path How to know when to take

Paddle's traction and growth is the stuff of dreams. A company helping software creators sell since 2012, it has been recognised by Deloitte as the fastest growing software company in the UK. With hundreds of customers and a recent $12.5 million Series B round, the company has remained under the radar most of this time. How does that happen? On this episode, Christian Owens, Paddle's CEO gives a very clear explanation. In the heart of the growth are the sincere customer relationships that Christian and his co-founder Harrison have been building and maintaining since day 1. The two co-founders fostered genuine friendships with their first hundred customers by trying to deeply understand their challenges and building Paddle together. Christian and Harrison approached these people as human beings they admired rather than businesses they sold to. Their belief was, if Paddle was the right tool to address their challenges, they could become customers one day. Listen on to learn: How Paddle approached people initia