Aadom Radio-the Podcast For Dental Managers

AADOM Radio & Kleer Present: Dave Monahan, CEO of Kleer Podcast Summary: There is tremendous value for patients and a practice when you implement an in-house Membership Plan. A Membership Plan gives you the ability to drop discount plans that are bad for patients and your practice. Uninsured patients get the coverage they want, visit more often, and accept more cases. You have heard great things about Membership Plans. Maybe it’s been a few months or years since you launched your current plan. You might have some members and they are getting care, but can your Membership Plan perform better? Key Objectives: This podcast will cover the following topics: • The problem for your practice and your uninsured patient – the facts and statistics impacting your patients and your practice • How Membership Plans can make a positive difference and provide patients with the coverage and care they want • Real-life examples of AADOM member-led practices and their offering of Membership Plans • Best practices and options

AADOM Radio & CEDR HR Solutions Presents: Halisi Tambuzi Podcast Summary: This podcast focuses on encouraging and empowering your managers to conduct thorough investigations in order to solve problems within your practice. Investigations help reduce your legal liability. Gain information on the process and the forms necessary to conduct an investigations. Key Objectives: Gain knowledge on the investigation process; Identify the documents you need to help move through the process; More About Halisi: Halisi Tambuzi is an Arizona native and graduated from Arizona Summit Law School. During his law school tenure, he focused on various employment and labor law courses and brings his knowledge to support the CEDR Solutions team. His calming demeanor and approach is helpful in times of crisis to find practical solutions to employment law situations. He enjoys spending time with family and traveling to new places. Learn More About CEDR: www.cedrsolutions.com Learn More About AADOM: www.dentalmanagers.com

AADOM Radio & Care Credit Present: Judy Kay Mausolf Podcast Summary: Have you ever thought, my life would be so much better if it weren’t for…! You fill in the blank. Do your thoughts pertain to circumstances or other people? What if I told you that having a better life has little to do with our circumstances or other people? That it is our mindset that determines our quality of life. Today I will share 3 core concepts to help you live a better life. I created acronyms to make them easier to remember.

AADOM Radio & Roadside Dental Marketing Present: Angela Byrnes Podcast Summary: Angela will share how to ensure your website doesn't just sit stagnant - rather, how to get it WORKING for you and WINNING more new patients! Learning Objectives: Benefits of adding content marketing to your overall SEO and marketing strategy How content and SEO are closely related How content ultimately impacts new patient goals and treatment acceptance goals The impact of social media and links on your overall goals More About Angela: Having spent 23+ years in the dental industry, Angela earned her stripes dental assisting, managing, and leading high production at multi-doctor practices. Eventually, she narrowed in on her knack for practice management and consulting. Since consulting and marketing ran strong in her veins, she gravitated toward Roadside's philosophy of creating simple, practical marketing solutions to help practices grow. More About Roadside Dental Marketing: www.roadsidedentalmarketing.com More About AADOM:

AADOM Radio & Lighthouse360 Present: Martin Kearns Director of Partnerships & Events PODCAST SUMMARY: • In survey after survey, we’ve heard dental office managers report that the number of tasks they’re being asked to absorb in the practice is increasing – and that in most cases with no increase in staff to support the growing to-do list. • Proof point from our 2017 survey: In 70% of offices, front desk responsibilities have increased over the last two years. At the same time, in 63% of practices, staff has stayed the same or decreased. • In addition, dental office managers are running a living, breathing practice – and need to stay focused on patients in the practice and the countless unforeseen issues that arise every day. • And even though most practices today are using some form of patient communication software, a large number of them are underutilizing the features – or don’t realize there are brand new features out there that can take more off their plate. KEY OBJECTIVES: Learn about some of ke

AADOM Radio & Henry Schein Present: Elizabeth Iverson Podcast Summary: The business office and front office Team are the engines behind the goals of the office. The clinical team have to be the coal to stoke that engine. Zones are the only way to assure the business goals are meet one day at a time. Learning Objectives: How to calculate and create Zones Guidelines to filling Zones Verbal Skills to fill Zones More About Elizabeth: Elizabeth Iverson is an international speaker and respected authority on leadership and practice development. Since 1987 she been practicing dental hygiene, dentistry abroad, management consulting and speaking. Elizabeth has coached over 500 dental businesses increasing their productivity by maximizing their team’s potential while implementing the necessary systems and processes. She is now sharing her winning strategies through Henry Schein’s 360 Business Development coaching programs. As a speaker, she is thought provoking, straightforward and downright passionate. Learn More A

AADOM Radio & Kleer Present: CEO Dave Monahan Podcast Summary: You’ve seen it in articles. You’ve followed threads on discussion groups. It seems everyone is telling you if you are thinking about a Membership Plan for your practice, just do it yourself (DIY). It seems to make sense. You start asking yourself, “How hard could it be?” You start telling yourself, “I can save a lot of money doing it myself.” And you’re not totally wrong. If only have a very small number of uninsured patients coming to your practice, then the DIY approach could work for you. But if you are like most practices uninsured patients represent about 25% of your total patient base. At this point, managing a successful Membership Plan requires a ton of time and effort. The fact is, Office Managers already have enough on their plate and do not have the time in their schedule to build and run a scalable and successful in-house Membership Plan on their own. This is where partnering with a Membership Plan platform really makes sense. On t

AADOM Radio & Futuredontics Present: Fred Joyal Summary: Dental office managers are the business-minded canaries in the coal mine who are the first to recognize when a practice needs to change in order to remain competitive. Recognizing that change is necessary is one thing. Knowing how to implement it is quite another. Join practice marketing expert Fred Joyal, co-founder of Futuredontics and 1-800-DENTIST, as he provides a step-by-step guide to transitioning your practice for new levels of success. Key Objectives: Help office managers understand that the business of dentistry is in a state of transition and only those practices that adapt to the new realities will continue to flourish. Demonstrate how the latest consumer trends affect patient acquisition and retention. Provide office managers with a blueprint for assessing their practice and identifying areas, services, etc. which will require change in order to remain competitive. Explain the importance of detailed reporting and list examples. Show ho

AADOM Radio & CareCredit Present: Penny Reed Podcast Summary: So much time, energy and effort goes into attracting and retaining patients as well as treatment planning. The financial discussion is the pivotal phase that converts a treatment “plan” into a “commitment.” How do we prepare our financial coordinators and our team to not only navigate these conversations but also convert them into scheduled and paid for treatment with happy patients? Tune in as Penny Reed, former office manager turned dental coach and speaker, shares the mindset, preparation and processes necessary to make your financial discussions as effortless as a “slam-dunk.” Learning Objectives: Preparation – It Begins with Mindset Do Your Homework Think Like A Patient Focus on Win/Win/Win More About Penny: Penny Reed is a dental speaker, coach, and author of the book Growing Your Dental Business. She runs a company called the Dental Coaching Institute. Dentists hire her to grow their practices by 25% or more, while working fewer days, an

AADOM Radio & Dental Intelligence Present Weston Lunsford Podcast Summary: Would you believe practices that do a morning huddle outperform practices that don't by 30%? That’s right. The lowly morning huddle can be a “force multiplier,” meaning that participation in a huddle can improve almost every part of your practice. Here are just a few of the many common issues that an effective huddle helps to resolve. -Holes in the schedule -Patients on the schedule with unscheduled treatment -Cancellations & no-shows -Team collaboration In this podcast, we will share the morning huddle blueprint that will help you and your team do more and better dentistry. Learning Objectives: 4 Principles of a successful morning huddle 3 to 1 rule for employee feedback How to motivate your team with data More About Weston: Weston Lunsford, CEO of Dental Intelligence, loves helping people and teams to achieve their potential. This is his passion and focus. As co-founder and CEO, Weston leads a growing team committed to guid

AADOM Radio & Henry Schein Dental Present: Tarah Grauer Podcast Summary: Getting the entire team on board with which specific office protocols and policies you are going to uphold, shows your employees that you respect their value and time, which permeates through and retrains your patients to feel and be treated the same. Learning Objectives: i. Track Recare rate ii. Track BA/CA iii. Implement a BA/CA policy iv. Utilize the proper lists in your practice management software More About Tarah: Tarah Grauer has over 16 years of experience in the dental industry as a practicing dental hygienist, office manager and dental assistant. After a successful clinical career, Tarah joined Henry Schein Dental as a practice development coach. She now provides coaching and systems implementation with a hands-on approach that increases production and reduces stress. More about Henry Schein Dental: http://www.henryscheindental.com/ More about AADOM: www.dentalmanagers.com

AADOM Radio & Henry Schein One Presents: Brad Royer-Product Manager Dentrix Podcast Summary During this podcast, we will discuss what Revenue Cycle Management (RCM) means in general and the applications it has within the dental space. We'll cover the basic components of RCM and how you can adapt those concepts to your own practice. Finally, we'll talk about how incorporating simple steps and procedures from RCM best practices can have a big impact on the cash flow and profitability of your practice. Key Objectives -What RCM means to you in the dental industry -How RCM is important to both the solo practice and DSO alike. -How you can take advantage of RCM best practices to increase your bottom line. More About Brad: Brad is the Product Manager for our flagship product, Dentrix. Since joining Henry Schein One nearly 13 years ago, Brad has worked in Customer Support, Information Systems, Development, and Product Management. In his various positions, he has been a key contributor on projects such as the tran

**AADOM Radio & Kleer Present: ** Dave Monahan-CEO of Kleer ** Podcast Summary: This podcast will discuss all of the common misconceptions regarding Membership Plans. There is a lot of misinformation about which platform to use, whether you should just run your own Membership Plan in-house, and why Membership Plans are the best solution for you and your patients. Learning Objectives: 1-Address the common misconceptions of Membership Plans among Office Managers. 2-Describe the real value of Membership Plans. 3-Learn why a homegrown Membership Plan is not always the best solution. 4-Top 5 features Office Managers absolutely need in Membership Plan Platform. More About Dave: Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLi

AADOM Radio & Roadside Dental Marketing Present: Kelsey Halvarson, SEO Director Podcast Summary: Outlining the biggest changes/trends in SEO for 2019, and how it will affect the dental industry. Podcast Learning Objectives: How to implement these trends in your marketing strategy. What to ask your current agency about these trends and how they are implementing them. Gain a broader knowledge of SEO in general. More About Kelsey: Kelsey has been working in Marketing and SEO/SEM for the past 15+ years. He got his start originally working in the automotive industry building websites for Car Dealerships, but soon made his way into the medical industry. For the past 4 years he has been working with Roadside Dental Marketing a leading digital marketing agency supporting dentists, and dental specialists. His position at Roadside technically speaking is SEO Director but he enjoys hats almost as much as office managers do, so you will find him responding to questions, making videos, building websites and yes SEO. K

AADOM Radio & Patterson Dental Present: Kirsten Brown Key Learning Objectives: Understand how your reputation impacts patients, service productivity and growth. More About Kirsten: Named a top 20 trailblazer by Meetings Today magazine, Kristen Brown uses her real world expertise and research into human behavior to motivate exceptional leaders to elevate their brand and skyrocket their performance for maximum impact on results even during change and stress. She has shared her expertise with clients around the U.S. like Boston Scientific, Target, Minnesota Vikings, Women Presidents Organization, and General Mills and on respected media outlets like Live with Kelly, Forbes, Working Mother, Psychology Today, and many more. Her biggest faults – she is an occasional know-it-all, sometimes workaholic, and frequent wine aficionado; and her biggest love is her genetically-sassy daughter Brooke. She lives in Minneapolis and spends her free time boating, hiking, and attempting yoga. Learn more at www.KristenBrownPre

AADOM Radio & Care Credit Present: Ginny Hegarty SPHR Learning Objectives: Five Key Points of Knowledge: Practice administrators are both leaders and managers. Learn how to be effective in both of these critical roles. Simple change that can shift your trajectory as a practice leader How to engage team members toward achieving growth in care, service and profitability Understand that power in realizing that your potential gap is always greater than your performance gap How to create team meetings that work, that actually create sustainable, positive change for practices More About Ginny: Ginny Hegarty, SPHR is the author of PIVOT, Practice Leadership Redefined and the founder and owner of Dental Practice Development, Inc. (https://ginnyhegarty.com) A management strategist, consultant, author and speaker, Ginny is best known for her expertise in leadership, communication and team development that drives practice performance. She is certified as a Senior Professional in Human Resources (SPHR). Ginny proudly

AADOM Radio Presents: Founder & President of AADOM-Heather Colicchio In this special episode of AADOM Radio, Heather shares feedback from AADOM's recent Roundtable at the Yankee Dental Meeting. Office managers from all over the country shared their top challenges, and then "talked amongst themselves" about what has worked/not worked in their individual offices. We then recorded best practices for each challenge. Heather talks in detail about these best practices. Listen to more great episode of AADOM Radio at: www.dentalmanagers.com

AADOM Radio & TechCentral by Henry Schein One Presents: Stop Wasting Time and Money on your IT Infrastructure with/ Donovan Gregg, Hardware Product Manager Henry Schein TechCentral www.hs1techcentral.com & Tamara Whitley, Owner-Office Director Whitley Family Dental www.billwhitleydds.com Summary: Every digital dentist office needs a network IT infrastructure. This educational podcast will help you see why it is so beneficial to use hardware as a service (SaaS) rather than buying new hardware every time it is out of warranty or when it fails. Learn how a reliable IT support team can help them make your network IT be truly out of sight and out of mind. Podcast Objectives: Learn what Saas is and why it may be better than buying your network IT equipment. More About Donovan: Donovan is a technology enthusiast that has worked in the IT industry for over 15 years, 10 of which have been with Henry Schein TechCentral. He has an unquenchable thirst for knowledge in all things related to technology from quantum

AADOM Radio & CallForce Present: Cory Pinegar-The Value of Overdue Recall Summary: Discuss the value of an overdue patient. Show OM's how much they are missing out on by not doing overdue patient recall properly and then best practices to do this. Podcast Objectives: How to build a system that works! Dedicate a person and time Dedicate them in the evening or early evening hours Focus on script and tone of voice. Will go over best scripts with podcast host. CallForce has done this for over 10 years so we have found of what works. Documenting correct in system so in future people/team members who place calls do not waste their time More About Cory: Cory is the CEO of CallForce, a dental solutions company dedicated to helping dentists across the country succeed in their practices. His company offers a variety of excellent services from scheduling appointments with your overdue patients to answering the phones when you can not. When he’s not helping dentists out, he enjoys keeping active and loves to play gol

AADOM Radio & CEDR HR Solutions Present: Andrea Short Drug Testing: Legal and HR Considerations. This podcast will be discussing how and when employers can submit employees to drug testing and what risks are involved. Podcast Objectives: Understand the risks Know what to do when an employee arrives to work clearly under the influence Understand the pros and cons of the various methods of drug testing More About Andrea: Andrea Short graduated from the University of Colorado Law School and is barred in both Colorado and Arizona. As a Solution Center Advisor, Andrea helps dental employers stay in compliance with employment laws and best practices while avoiding landmines—the types of HR and employment decisions that seem innocuous but often result in costly litigation. While in law school, Andrea worked with startup businesses in the Entrepreneurial Law Clinic, and at CEDR she continues to pursue her passion of helping small businesses grow.